Administrative Assistant (Wcah)

Location: Westminster Canterbury At Home

Reports To: Sr Director of Clinical Operations

FLSA: Non-Exempt (Hourly)

Schedule: Mon- Fri 8:30am- 5pm (with availability for on-call weekend rotation every 4 - 6 weeks)

About Us

Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.

Our mission? Enriching lives through the power of purpose, belonging, and wellness.

We live our values every day:

• Respect for every person
• Passion for what we do
• Professionalism in all we do

Apply today and help us bring wellness, joy, and energy to the heart of our community!

Westminster Canterbury at Home (WCAH) is one of the most well-respected home health and home care agencies in the greater Tidewater Region, including Virginia Beach, Chesapeake, Norfolk and Portsmouth. We provide the quality services that people need when they wish to stay confidently and comfortably in their own homes.

As a subsidiary of Westminster-Canterbury on Chesapeake Bay, Virginia Beach's premier beachfront continuing care retirement community, Westminster Canterbury At Home has a particular appreciation for the difference that location can make in the retirement experience. What it really comes down to is where an individual feels most comfortable. For some, that place is home-and we're more than happy to meet you there.

To learn more: https://wcathome.com/

What You Will Do In This Role::

The Administrative Assistant assists the organization, specifically the administrator of WCAH Operations, in all administrative, communication, and time management aspects. Leads and coordinates various aspects of data collection, analysis, and presentation in line with regulatory requirements.

• Represent the leadership team with enthusiasm and support for all business lines.
• Act as the first point of contact for the WCAH in regards to incoming calls and visitors.
• Coordinate and assist departmental management with meeting deadlines, dated tasks, and department related responsibilities.
• Provide assistance with the coordination, set-up, and take-down of all interdepartmental meetings.
• Responsible for typing/preparing all correspondence, spreadsheets, and records as required and responsible for the distribution of these items.
• Lead and coordinate projects as assigned.
• Accountable for creating and maintaining Metric Dashboards and Data Analytics.
• Complete audits for systems, processes, and products.
• Review audits and assures the implementation and completion of action plans.
• Implement and monitor quality policies/procedures.
• Assist in researching best practices and create benchmarks for analytical comparisons.
• Research and take on a consulting/stakeholder role for projects related to overall business operations.
• Monitor the e-fax for verbal orders, lab results , plan of cares , referrals and correspondence and distribute the faxes to the appropriate discipline and ensure they are uploaded into the EMR system daily.
• Serve as a back up to the role of intake coordinator.
• Participate in the weekend on call for WCAH rotation.
• Responsible for ordering office supplies for the office of WCAH.
• All other duties as assigned.

Core Competencies

• Ability to multitask
• Strong organizational skills
• Patience, tact and enthusiasm while working with the retirement population
• People-skills; positive and professional relationship-building
• Neat, clean, professional experience
• Strong communication skills

The Experience You'll Bring

Required:

• High school Diploma or equivalent.
• A minimum of 2 - 3 years administrative clerical experience, preferably in a health care setting.
• Master multiple interfaces and digital programs to gather data to create metric dashboards.
• Must be proficient in the use of many technological platforms including Microsoft Suite and Google Suite.

Preferred:

• Prior work experience in a health care setting.
• Knowledge of EMR systems: such as Epic, ConnectCare Link, MatrixCare, etc.
• Knowledge of E-referral processes.

Compensation & Benefits

• Compensation Range: $21.79 - $26.15 (based on relevant experience)
• Full-Time Employee (and eligible Part-Time Employee) Benefits Include:
• Medical, Dental, Vision Insurance (Available Day One!)
• Life & Disability Insurance (Short- and Long-Term)
• Retirement Plan with Employer Match
• Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
• Tuition Assistance + Scholarships for You & Your Family
• Employee Assistance Program (EAP)
• Legal/Identity Theft Protection Plans
• Team Member Discounts
• Career Growth & Leadership Development Opportunities

At-Will Employment Statement

Employment with our organization is "at-will," meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.