Administrative Assistant Servicing Operations

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Administrative Assistant, Servicing Operations

Your Location: Needham, Massachusetts

You Report To: Servicing Operations Manager

Schedule: Monday to Friday 9:00am to 5:30pm EST

Compensation: $23.73/hour + bonus

Learn more about our awesome Servicing Operations team!

GREAT PERKS!!!

• Monthly stipend for commuting to the office! (we pay for your gas)
• Free lunches
• Fully stocked kitchen - enjoy complimentary snacks
• Great inclusive company culture

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth!

We are seeking a highly motivated Administrative Assistant for our Servicing Operations department.

This job is a full-time position in office position that will require 40 hours a week, Monday through Friday.

Requirements

What you will do:

Your duties include but are not limited to

• Apply payments (receivables)
• Responsible for receiving and sorting all income mail
• Responsible for all outgoing mail
• Responsible to record all returned mail
• Additional responsibilities and projects on a needed basis may apply

What you bring:

• Demonstrated historical career stability
• AA/AS preferred
• 1 year of customer service experience preferred
• Excellent communication skills
• Ability to multitask, self-reliant
• Proficient knowledge of Excel and Outlook

Benefits

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid  vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture- We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth- Company growth provides unprecedented career growth.  FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth.  We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.