Administrative Imaging Specialist II

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Monday- Friday

8:00-4:30pm

Portsmouth (Pease) Location

Job Summary

Monday- Friday

8:00-4:30pm

Portsmouth (Pease) Location

This role requires a solid understanding of medical terminology, imaging pathways (e.g., screening, diagnostic, breast biopsies), EPIC scheduling, CPT code nuances and some clinical interaction. In addition, will require collaboration with patients, technologist, nurse navigators, radiologist, and referring providers. As an Admin Imaging Specialist not only maintains smooth day-to-day operations but handling confidential health information and regulatory readiness.

Essential Functions:

As an Admin Imaging Specialist II, you will serve as the first point of contact for patients and play a critical role in ensuring a smooth and efficient registration and scheduling experience.

Responsibilities include:

Delivering exceptional customer service in person and via phone

Accurately collect and verify patient information

Registering patients and scheduling appointments using internal systems

Communicate financial responsibilities to promote transparency

Collaborating with internal and external providers to ensure accuracy in registration and scheduling patients.

Qualifications

Education

High School Diploma or Equivalent required or

Trade/Technical/Vocational Diploma Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Experience

Administrative Assistant or Secretarial Experience 2-3 years required

Customer service or clerical experience at 6 months required

Knowledge, Skills & Abilities

Clinical Scheduling Expertise: Accurately schedule screening, diagnostic, and DEXA exams; verify orders and identify discrepancies based on clinical guidelines.

Patient Access & Check-In: Confirm demographics, insurance, and provider details; scan necessary documents and collect electronic signatures.

Order & Protocol Management: Place or request internal/external imaging orders, review clinical documentation, and request outside imaging and reports as needed.

Communication & Follow-Up: Respond to multi-line phone inquiries, return voicemails promptly, and maintain accurate call logs.

Imaging Workflow Knowledge: Understand imaging timelines, modality-specific prep, and clinical urgency for proper scheduling and rescheduling.

EMR & In-Basket Proficiency: Navigate EPIC or similar systems to manage orders, messages, and patient records accurately and efficiently.

Administrative Accuracy: Track daily voicemail counts, manage calendars, print schedules, and route faxes and emails to the appropriate contacts.

Regulatory Compliance & Professionalism: Uphold HIPAA standards, support clinical documentation accuracy, and maintain a professional, patient-centered approach.

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs- 35lbs Carrying Occasionally (3-33%) 20lbs- 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision- Far Constantly (67-100%) Vision- Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

67 Corporate Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.36 - $23.92/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.