Administrative Operations Manager

What you'll do as an Administrative Operations Manager

Operational and Administrative Management

• Oversee day-to-day operations across administrative and operational support groups, such as HR/Recruiting, Facilities, Reception, Admin, Safety and Accounting, to ensure effective coordination and customer service delivery.
• Oversee the implementation and maintenance of the administrative processes, systems, and workflows relevant to the operational support groups, to enhance efficiency and consistency.
• Manage office operations, budget tracking, procurement, and resource allocation to support business needs.
• Ensure administrative processes are compliant with applicable laws and regulations by partnering with individuals leading each group and Corporate Specialists.
• Partners with operational support leads to identify operational bottlenecks and opportunities to streamline processes that can enhance cross-functional coordination, while ensuring alignment with organizational goals.
• Develop operational staff by coaching, assigning workloads, set performance goals, and conduct evaluations.
• Foster a collaborative and customer-focused team culture that emphasizes accountability, communication, teamwork and customer service excellence.
• Coordinate with IMS leadership and HR Administrator regarding staffing plans, onboarding, and training for administrative and operational support personnel.

Leadership Support

• Provide high-level operational and administrative support to Sector Manager and Assistant Sector Manager.
• Maintain and track critical leadership action items (AIs), decisions, and deliverables to ensure timely completion and visibility across teams.
• Prepare and coordinate executive-level briefings, talking points, reports, and summaries for leadership engagements, reviews, and corporate meetings.
• Serve as a key liaison between leadership and functional support teams to align priorities and communicate expectations timely.

Administrative Operations Manager Requirements

Education:

• Bachelors or equivalent years of experience

Experience and Skills Required:

• Minimum 10-12 years of relevant experience
• Experience with building relationships with leaders throughout an organization
• Ability to multitask while maintaining high degree of attention to detail, accuracy and poise under pressure
• Experience supporting senior leadership and coordinating cross-functional activities
• Excellent interpersonal skills with pleasant and positive demeanor
• Must be able to work independently as well as within a team
• Strong project management, organizational and problem-solving skills
• Proficient with MS Word, Excel, PowerPoint and Outlook
• Ability to exercise good judgment and decision making when necessary
• Proactively takes initiative
• Demonstrates assertiveness and confidence
• Excellent verbal and written communication skills, with experience developing executive-level deliverables

Preferred:

• Experience in a government contracting environment