Administrator/Scheduluer/Billing Specialist for Behavioral Health
$20 - $22 / hour
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Job Description
Pathways For Change Children’s Counseling Center is a well-established, high-volume private practice dedicated to exceptional care and a welcoming, family-centered atmosphere. We are seeking a detail-oriented, compassionate, highly organized Administrator who thrives in a fast-moving environment and loves helping families feel supported.
This role blends front-desk operations, client scheduling, communication, billing, and day-to-day practice support. You will be the friendly, steady presence that keeps the office running smoothly.
Position Overview
The Administrator / Scheduler & Billing Specialist supports the daily operations of our busy counseling practice, ensuring that clients, families, and clinicians receive exceptional service. This role handles scheduling, communication, billing, insurance verification, processing claims & rejected claim corrections, and general administrative support.
Key Responsibilities
Scheduling & Client Support
- Manage daily scheduling for 6 therapists
- Greet clients and families with warmth and professionalism
- Maintain accurate calendars and assist with client appointment reminders
- Support intake coordination and assign new clients as needed
Billing & Insurance
- Verify insurance benefits for new clients
- Process copays, payments, and reconcile daily transactions
- Submit insurance claims and track outstanding balances
- Communicate with families regarding billing questions
- Maintain accuracy in client accounts and insurance information
Administrative Operations
- Answer phones and respond promptly to emails
- Support therapists with documentation needs
- Maintain organized office systems and supplies
- Uphold confidentiality, HIPAA standards, and practice policies
What We’re Looking For
- Strong customer service and communication skills
- Confident with multitasking, time-management, and staying organized and on task
- Experience in scheduling, customer service, mental health office operations, and billing is required
- Ability to stay calm and supportive
- Reliable, detail-oriented, and team-oriented
- Tech-savvy & experience with TherapyNotes a plus
- Someone who brings warmth, maturity, and professionalism to our team
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