HR Service Center Specialist

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The HR Service Center Specialist will be a subject matter expert in the HRSC functions. This position will directly work with the broader HRSC team and HR Operations in providing outstanding customer service to our existing and newly acquired Acrisure Partners and Home Office. This role ensures the team provides excellent customer service to employees and leaders and supports the end-to-end employee lifecycle. This includes pre-hire, onboarding, off boarding, job changes, and compensation changes. This position works as a key member of the Human Resources Operations Team.

Responsibilities:

• Perform the work of the HR Service Center to ensure accuracy and compliance. HRSC responsibilities include but are not limited to:

• Initiating and supporting electronic onboarding of new hires

• Processing and tracking background checks and drug screens

• Processing changes within our HR information systems related to all areas of employment including core employee records, benefits, and payroll

• Processing changes within our information systems related to the setup of our Acrisure Partners or business units and their unique data and processing needs

• Populating, distributing, and collecting employment agreement documents

• Assisting Acrisure Partners and/or employees where needed with navigation and questions related to their HR employee self-service portals

• Processing employment verifications in partnership with a third-party vendor

• Proper maintenance of employment records

• Act as mentor and resource for other members of your team, providing guidance, training as needed

• Troubleshoot and resolve complex or escalated issues related to employee records, business processes or user access

• Serve as a Workday SME within the team, training and supporting team members on the proper use of Workday for transactions such as hires, transfers, job changes, compensation changes and terminations

• Identify opportunities to improves processes and system workflows and collaborate with the HR Operations Enablement team to execute change initiatives and system upgrades

• Remain informed of federal, state, and local requirements and regulations, interpreting and applying best practice to meet unique business needs

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:

• Ability to organize and manage multiple priorities effectively in a fast paced customer-focused environment

• Excellent interpersonal and written and verbal communication skills

• Excellent problem-solving and analytical skills, and decision-making skills with the ability to drive process improvements and automation.

• Proficiency in Microsoft 365 software (Word, Excel, PowerPoint, etc)

• Ability to positively interact with all levels

• Ability to work independently, while also being able to contribute to a collaborative environment and provide and take direction

• High level of discretion and confidentiality

• Ability to influence others

• Excellent customer service skills

• Demonstrated organization, attention to detail, and ability to produce accurate, quality work

• May occasionally require extended hours to meet business needs

Education/Experience:

• Bachelor's Degree in Human Resources, Accounting, or related field - or recognized equivalent in education and experience, required

• Minimum of 2 years of experience processing, and/or consulting on Human Resources in a multi-state environment, required

• Workday experience with hands-on experience in employee lifecycle transactions, troubleshooting, reporting and business process configuration

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits & Perks:

Competitive compensation

Flexible vacation policy, paid holidays, and paid sick time

Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)

Company-paid Short-Term and Long-Term Disability Insurance

Company-paid Group Life insurance

Company-paid Employee Assistance Program (EAP) and Calm App subscription

Employee-paid Pet Insurance and optional supplemental insurance coverage

Vested 401(k) with company match and financial wellness programs

Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options

Paid maternity leave, paid paternity leave, and fertility benefits

Career growth and learning opportunities

…and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Welcome, your new opportunity awaits you.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.