Medical Receptionist

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive, and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible, all while creating a rewarding work environment for our providers and employees. Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed!

Job Summary:

The Medical Receptionist will be responsible for managing the front office operations, providing exceptional customer service to patients, and ensuring the smooth running of daily activities. This position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Essential Duties and Responsibilities:

• Welcomes patients and visitors by greeting them in person or on the telephone, and answering or referring inquiries.
• Notes patient arrivals in the Practice Management System (EMR).
• Identifies patients by date of birth and name in the computer system, and creates new accounts if necessary.
• Prepares necessary patient paperwork prior to their appointment.
• Calls “No Show” appointments to reschedule, makes notations in the Practice Management System, and sends letters to patients when required.
• Optimizes patient satisfaction and provider time by scheduling appointments and answering patient questions.
• Responds promptly to patients in distress, using good judgment and reasoning.
• Updates patient information in the system as required and verifies insurance eligibility.
• Maintains cleanliness and organization of the reception area.
• Records and collects patient copays and balances at check-in/out.
• Maintains patient confidentiality and adheres to policies and procedures.
• Contributes to team efforts by accomplishing related results as needed.
• Demonstrates superior customer service skills in all interactions.
• Manages communications with patients, visitors, providers, and team members professionally.
• Performs other duties as assigned by the Practice Manager or Area Practice Manager.

• High School Diploma required; Associates Degree preferred
• 1 year of customer service experience in a healthcare office preferred
• Strong communication and organizational skills
• Ability to multitask and work in a fast-paced environment

Benefits of Joining QualDerm Partners

•  Competitive Pay 
•  Medical, dental, and vision 
•  401(k) - 100% for the first 3% of contribution and 50% for the next 2% of contribution
•  Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 floating holidays
•  Company paid life insurance and additional coverage available 
•  Short-term and long-term disability, accident and critical illness, and identity theft protection plans 
•  Employee Assistance Program (EAP) 
•  Employee Discounts 
•  Employee Referral Bonus Program 

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.