Office Assistant II/ Customer Service

At Wilsonart, we don't just make surfaces-we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.

You'll be surrounded by teammates who take pride in their work and look out for one another. You'll have the chance to learn, grow and make a real impact. And you'll be part of a company that believes winning means helping you succeed at work and in life.

Here, you'll win with:

Support that keeps you well

• Medical, dental, and life insurance
• Company-paid short- and long-term disability
• FSAs and dependent care options
• Vision and legal benefits
• Gym discounts and wellness clinics
• Tuition reimbursement-for you and your dependents

Opportunities to grow

• Clear paths to promotion and internal mobility
• Training, coaching, and mentorship
• Development programs to support your goals

Time for what matters

• Paid vacation and holidays in your first year
• A culture that respects work-life balance

We're looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Position Overview: Office II/Customer Service

Wilsonart, in Detroit, currently has an opening for an Office II/Customer Service representative. This person will work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position applies advanced clerical skills and extensive data entry into our internal system. Performs other tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Performs more complex tasks in area of specialization
• Resolves routine questions and problems via phone, email, and occasionally in person
• Coordinates with other functions as required
• Assists the needs of the customer
• Performs other tasks as required

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of company policies and procedures
• Skill in resolving non-routine questions and problems
• Skill in operating office machines
• Ability to multi-task
• Ability to work under minimal supervision.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED
• Plus ninety semester hours of college in Business Administration or a closely related field

EXPERIENCE

• 3+ years experience in the building materials industry or working and leading in a warehouse or distribution environment.
• Experience leading projects or teams in a manufacturing environment is preferred.

PHYSICAL DEMANDS

• Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment
• Located in a comfortable indoor area. Examples: executive, management and support positions.

Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.