Customer Service Technician

Looking to build your career and design your future? You have come to the right place.

Summary

Manage the repair work for warranty claims in accordance with Interior Logic Group's policies to include one or more of the following: Flooring, countertops, tile, cabinets, and blinds. The Service Technician will ensure all the work is completed with the highest quality per builder and customer expectations.

Physical Requirements

• Ability to stand, sit, walk, bend and stoop for 8+ hours. Minor lifting and carrying may be required.

Work Environment

• Work is performed at construction jobsites, occupied residences, and office. The Service Technician may work in a variety of settings, including residential homes, commercial buildings, and construction sites. The role often requires travel to different job sites and may involve working irregular hours to meet project deadlines.

Skills & Qualifications

• 4-5 years of experience in installing, repairing, and removal of various materials to include wood flooring, tile, vinyl, carpet, countertops, and cabinets. Strong experience in wood flooring system installation is preferred.
• Strong manual dexterity and a keen eye for detail are essential for ensuring high-quality installations and repairs.
• Ability to troubleshoot issues that arise during installation and recommend effective solutions.
• Ability to remove existing flooring and prepare surfaces by cleaning and applying adhesives or underlayment as needed.
• Measure, cut, and install flooring materials such as hardwood, laminate, vinyl, tile, and carpet. Ensure that the flooring is functional and installed within manufacturer's specifications.
• Entry level computer skills and knowledge of basic systems and applications and use of handheld devices and tablets.
• Ability to speak effectively with customers, clients, or employees of internal organization.
• Ability to utilize basic math skills to calculate figures and amounts such as percentages, area, circumference, linear feet, yardage, and square footage.
• Ability to read and comprehend plans, builder communications, training materials, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Clean driving record and valid license

Essential Functions

• Oversee and manage all warranty claims to include inspections and quality control as well as how materials are measured and installed.
• Know and understand the purpose behind the inspection process and how to check for quality after installation.
• Track and manage materials while ensuring quality repairs and providing a high level of service to internal and external customers.
• Coordinate with service team and builders to ensure work is completed timely and accurately per builder timelines and requirements.
• Assist the Customer Service Department as ILG warranty expert.
• Ability to take accurate field measurements for specific materials and understand the take off process in order to submit proper material orders.
• Ensures that all safety and OSHA regulations are communicated to staff.
• Other duties as assigned

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.