After Hours Intake Support Specialist

The Weekend Intake Support Coordinator (After Hours Intake Support Specialist ) serves as an administrative support in the back office of the organization. The Weekend Intake Support Coordinator provides support to branch leaders in referral entry, scheduling, workflow issues, insurance verification, for all service lines.

Job Qualifications

Education:

• High school diploma or equivalent

• Some college, or higher education is preferred

License/Certification:

• Current Driver's License

• Reliable transportation and valid auto liability insurance

Experience:

• Home Health and/or Hospice operations or logistics experience preferred

• or more years in a healthcare intake or clinical setting, Home Health or Hospice preferred

Knowledge and Skills:

• Must be organized, detail-oriented, and possess effective communication skills.

• Must be capable of prioritizing and handing multiple tasks of critical important and function well in an atmosphere of stress.

• Possess knowledge of medical terminology within Home Health or Hospice

• Must provide excellent customer service to clients and maintain professionalism.

• Knowledge of the EMR Home Care Home Base strongly desired.

• Knowledge of Intake/Referral platforms preferred.

• Ability to communicate with multiple agency staff effectively and clearly, while executing daily tasks.

• Must maintain the privacy and confidentiality of all staff and clients in line with HIPAA standards.

Essential Functions:

• Quickly and accurately resolve issues in processing patient referrals for home health and/or hospice.

• Review and process intake workflow each day, accurately and timely.

• Follows all procedures as outlined in Standard Operating Procedures (SOP).

• Works within the policies as defined by Traditions Health.

• First responders to phone calls from branch leaders requesting assistance with referral entry.

• Follow-up audit review for accuracy of entry for all weekend referrals.

• Identify Learning and Development opportunities and assist with providing training to branch leaders regarding intake processes.

• Provide excellent customer service to patients/family, team members and other health care professionals

• Demonstrate commitment, professional growth and competency.

Equal Employment Opportunity:

Traditions Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, color, sexual orientation, national origin, disability, genetic information, pregnancy or any other legally protected characteristic.