AI Solution Engineer

AI Solution Engineer (Product-Led Onboarding)

Location: San Francisco, CA (Jackson Square)

Employment Type: Full-time

Work Arrangement: On-site

About the Role

Our client, is a rapidly growing AI company focused on empowering enterprises to deploy and scale AI-powered phone agents. They have raised $65 million from top investors, including Emergence Capital, Scale Venture Partners, and the founders of Twilio and ElevenLabs.

They are seeking an AI Solution Engineer who acts as a "product owner" for each customer's onboarding journey. This role is a blend of technical savvy, solutions engineering, and product management, where your core mission is to manage and accelerate the deployment of a fully functional, AI-driven call flow in under two weeks per customer.

What You’ll Do

• Drive a 14-Day Launch: Treat each customer's onboarding as a micro-product launch, ensuring a polished, AI-powered phone agent is delivered quickly and aligns with key business metrics.
• Own the Product Vision (Per Deployment): Collaborate with customers to translate their business goals into a clear, measurable deployment plan, acting as a mini-Product Manager for their specific use case.
• Architect Technical Integrations: Work hands-on with APIs, webhooks, and databases to seamlessly integrate the platform into the customer’s existing systems, ensuring secure and scalable data flow.
• Shape Conversational Experiences: Guide the creation of voice prompts, conversation flows, and call pathways, blending prompt engineering techniques with product sense to deliver natural, brand-aligned interactions.
• Iterate and Communicate: Manage timelines, provide weekly updates, mitigate risks, and ensure all internal and external stakeholders are aligned around the deployment roadmap.
• Unlock Future Value: Use your product mindset to identify and surface expansion opportunities and new use cases that drive long-term partnership value.

Requirements

• 2+ years of experience in technical, customer-facing roles with a strong product focus (e.g., solutions engineering, product-minded software engineering, product management, or founder roles).
• A proven ability to own a customer-facing technical build from ideation (0) to production.
• Loves blending technical skills with a product-first mindset.

Benefits

• Salary: $120K - $175K
• Equity: Competitive equity package (approximately $70K to $150K on top of base salary depending on experience).
• Benefits include: Health, dental, and vision insurance; all necessary tools; and a beautiful office in Jackson Square, SF.

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.

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