Ambient Assistant Program Manager

Job Summary

The Ambient Assistant Program Manager is responsible for leading the expansion, deployment, and operational oversight of AI-powered ambient assistant solutions at UCSF Health. This role involves strategic planning, program execution, vendor management, and cross-functional collaboration to ensure AI scribe technologies enhance clinical workflows and provider efficiency. The Program Manager partners with clinical, IT, informatics, and operational leaders to scale AI documentation tools, oversee feature rollouts, and ensure compliance with AI governance and regulatory policies. Additionally, the role involves performance monitoring, optimization strategies, and change management to drive adoption and maximize the impact of AI-powered solutions in healthcare delivery.

As a technical and operational leader within the Health AI team, the Ambient Assistant Program Manager applies advanced expertise in clinical applications, AI-driven workflow optimization, and health IT systems to drive the growth and success of the Ambient Listening Program. This position is responsible for scaling and managing AI scribe deployments, ensuring seamless integration with clinical workflows and UCSF's electronic health record (EHR) system (Epic). The role requires deep technical acumen, strategic thinking, and operational execution to support a rapidly evolving AI-driven documentation landscape.

The Program Manager serves as a key liaison between AI technology vendors, IT teams, operational leaders, and clinical stakeholders, ensuring that AI-powered tools align with UCSF's broader AI and digital health strategy. This role will ensure we have a seamless process for capturing and routing technical issues. A critical component of this role involves collaborating with operational stakeholders-including ambulatory, emergency medicine, and health IT leadership-to define deployment strategies, workflow adaptations, and performance benchmarks that maximize the effectiveness of AI-powered ambient assistants.

The individual will oversee pilot programs, deployment processes, data monitoring, and ongoing optimization efforts, helping to refine AI-driven documentation solutions while supporting provider adoption and satisfaction. This role also involves coordinating with frontline clinicians and operational teams to address challenges, streamline processes, and ensure AI-assisted workflows enhance clinical efficiency without adding burden to providers.

This role offers a high degree of autonomy, with responsibilities including program strategy development, budget oversight, performance analytics, and stakeholder engagement. The Program Manager will play a critical role in defining the future of AI-assisted documentation at UCSF Health, driving improvements in provider efficiency, patient care, and health system innovation through strategic partnerships with key operational leaders.

This position is classified as Flexible for onsite work requirements.

• This role allows partial or full days of remote work. Job duties require routine physical presence at a UCSF or network/affiliate location, for specific categories of activities. Onsite presence is expected to be multiple days per week but certain activities may require employee to be in the office for more extended periods. Onsite location may vary within the Bay Area as this position supports multiple network and affiliate locations.
• Onsite activities may include, but are not limited to, collaboration meetings, customer meetings, team-building events, go-live readiness activities and support, 1:1 meetings, and team meetings.
• Employee will be responsible for commuting expenses. Expenses to travel to a non-UCSF location may be reimbursable to the extent that they exceed the employee's standard commute and follow UCSF policy.
• Standard hours are M-F 8-5 PST, but business need may require work during the evenings, weekends, and onsite at various locations up to 5 days per week during go-lives or critical transitions.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $133,300 - $200,000 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• 3 years of relevant work experience
• Extensive experience managing clinical technology programs with a focus on AI, EHR integration, and workflow optimization.
• Deep understanding of health IT systems, particularly Epic, and the intersection of AI with clinical workflows.
• Ability to interpret complex data to track program performance and drive decision-making.
• Exceptional stakeholder engagement and change management skills, with experience working across clinical, IT, and administrative teams.
• Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner using a team-based approach
• Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels.
• Strong organizational and project management skills, including developing strategic roadmaps, vendor coordination, and operational readiness.
• Advanced written and verbal communications skills to convey highly technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner.
• Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use.
• Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends.

Preferred Qualifications

• Knowledge of AI governance, bias mitigation, and regulatory compliance in healthcare settings.
• Advanced degree in healthcare administration, clinical informatics, or related field.
• Project Management certification