Animal Shelter Business Office Specialist

Posting Date

08/15/25

Application Deadline

08/21/25

Pay Range

$19.75 - $30.50 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Animal Care and Control

About the Position

Are you passionate about serving your community and providing excellent customer service?

As a Business Office Specialist, you will have the opportunity to interact with customers throughout your day and assist them with the variety of services we offer at Animal Care & Control, including stray animal intakes, lost and found animals, license sales, and releasing animals back to their owners, ect.. As one of our champions, you will take the lead in identifying the customer's needs and assisting them through the correct process. We will count on your strong customer service skills to navigate the requests that come your way. ​​This position requires the employee in office/field or customer facing for all hours worked.​ 

Don't miss out on this opportunity to support our shelter! Apply today!

On-The-Spot Hiring Event:

Maricopa County Animal Care & Control is hosting an in-person hiring event for this position on Thursday, August 21st, from 1pm - 5pm! Join us at West Valley Animal Care Center located at 2500 S 27th St. Phoenix, AZ 85009. Bring your resume, walk in, and walk out with a new career at Maricopa County!

***NOTE: Candidates must be flexible and able to work all shifts, including starting as early as 8 am and finishing as late as 9 pm, working weekends and holidays. Staff are assigned on any shift, with any combination of days off, determined by the needs of the Department.

About Us

Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation’s largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including healthcare premium discounts

• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

• Learn more at Work With Us | Maricopa County, AZ

We Require

• Two years of experience performing office, administrative, and clerical duties

• High school diploma or GED

• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Also Value

• Clerical experience in an Animal Care and Control type environment

• Experience with processing financial transactions

• Bilingual skills in English/Spanish

Job Contributions

• Processes intakes, return to owner, and lost and found services including animal handling

• Cultivates positive client, volunteer, and coworker relations through professional, courteous, and educational interactions

• Answers questions in-person, via email and online inquiries regarding lost or found pets. Gathers information, including microchip and tag research, and creates related reports

• Creates and maintains necessary animal records, performs accurate and timely data entry

• Helps customers with a variety of other transactions, including dog licensing, resource referrals and connecting pet owners to MCACC diversion services

• Researches information, makes phone calls, and sends emails to locate pet owners

• Conducts financial transactions by collecting fees from customers and balancing a cash drawer daily

• Runs daily reports, including but not limited to cash balancing, jurisdictions, kennel verification, kennel inventory, field and owner intakes, adoptions, due outs, fees by type, hold and notify, missing animals, and other auditing reports; takes appropriate actions to ensure timely animal movement and reunifications

• Assists the public with donation drop off, scheduling surrender appointments, and other general services

• Stock and organize supplies, print copies, organize paperwork, maintain a clutter-free area, and do light cleaning.

Working Conditions

• Candidates must be flexible and able to work weekends and holidays

• Must complete Animal Handling (Green Level) training with-in 90 days of start

• Exerting 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly

• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

• Work is predominately performed in a busy, often noisy, office setting within an animal shelter with close proximity to dogs and cats with unknown temperaments or behaviors

• In this role, you will be exposed to cleaning products used in animal shelters and the smells associated with animal housing

• While performing the duties of this job, the employee is regularly required to stand and walk on all types of surfaces that are sometimes slippery, uneven, and rough

• May be assigned to work at other shelter locations based on operational needs

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!