API Support & Onboarding Specialist

Description

Our Company:

At red violet, we build proprietary technologies and apply analytical capabilities to deliver identity intelligence. Our technology powers critical solutions, which empower organizations to operate with confidence. Our solutions enable the real-time identification and location of people, businesses, assets and their interrelationships. These solutions are used for purposes including identity verification, risk mitigation, due diligence, fraud detection and prevention, regulatory compliance, and customer acquisition. Our intelligent platform, CORE, is purpose-built for the enterprise, yet flexible enough for organizations of all sizes, bringing clarity to massive datasets by transforming data into intelligence. Our solutions are used today to enable frictionless commerce, to ensure safety, and to reduce fraud and the concomitant expense borne by society.

The Role:

We are seeking an API Support & Onboarding Specialist to join our growing team in Seattle. Reporting directly to the idiCORE Product Manager, this role will focus on ensuring customers are successfully onboarded and integrated with our API products. You will be the technical point of contact for customer onboarding, guiding customers through configuration, testing, and deployment of integrations with hundreds of APIs. This is a highly visible role that requires strong technical expertise, customer-facing communication, and the ability to collaborate across Product, Engineering, and Customer Success.

What You Will Do:

• Lead technical onboarding for customers integrating with our APIs, from requirements gathering to implementation and go-live.
• Configure, test, and troubleshoot REST/JSON APIs, authentication methods (OAuth, API keys), and integration workflows.
• Provide technical consultation and best practices to customers, ensuring integrations are secure, efficient, and scalable.
• Develop and maintain onboarding playbooks, SDK samples, API documentation, and integration guides.
• Proactively identify integration blockers and partner with Product and Engineering to resolve issues.
• Act as the escalation point for API-related customer concerns and integration troubleshooting.
• Track customer onboarding KPIs, adoption metrics, and provide insights to Product for roadmap prioritization.
• Contribute to internal knowledge bases, technical FAQs, and reusable code snippets to drive repeatable success.

What You Bring:

• 2-4+ years of experience in a technical role (API integration, developer support, or solutions engineering).
• Hands-on experience with REST/JSON APIs, Postman, Swagger/OpenAPI, and API debugging tools.
• Proficiency in scripting languages (Python, JavaScript, or similar) to troubleshoot and demonstrate integrations.
• Strong understanding of authentication methods (OAuth 2.0, JWTs, API keys).
• Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Track record of working directly with customers in a technical, customer-facing role.
• Self-starter with strong organizational skills; able to manage multiple customer onboarding projects simultaneously.
• Applicants must have permanent work authorization in the U.S.; we are not sponsoring visas for this role.

What We Offer:

red violet offers excellent benefits including opportunity for stock (RSU) grants, a 401K and generous company match, flexible PTO policy, medical, dental and vision coverage, commuter benefits, in-office healthy snacks, team events and more.

red violet is proud to be an Equal Opportunity Employer.