Appian Support Analyst
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Job Description
Appian is hiring an Application Support Engineer to support and maintain the business applications built on our platform. In this role, you'll learn how Appian software drives process automation across areas like CRM and HR, while helping teams across the company get the most out of their tools. You'll be part of a team that solves problems, supports developers, and keeps systems running smoothly.
This role is based at our headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.
About the role
- Investigate issues and support requests from end users, provide fixes or workarounds, and track root causes
- Take the lead on production issues, coordinating with teams to restore service quickly
- Perform routine maintenance to keep applications stable and efficient
- Refresh sandbox environments and run post-refresh checks
- Assist in testing during deployments and report defects
- Use SQL and spreadsheets to analyze data and make corrections
- Partner with developers during handoffs and help gather requirements for production requests
- Keep documentation up to date and suggest ways to improve operations
- Share feedback with Engineering and take part in usability testing for new features
About you
- At least 1 year of experience in enterprise application support or a related field
- A bachelors degree in a technical field
- An interest in technology and how systems support business processes
- Strong communication skills and the confidence to share your perspective
- Problem-solving ability and comfort working through change and uncertainty
Preferred:
- Experience supporting Appian applications
- Familiarity with Agile practices
- Experience with relational databases (MySQL, Postgres, or similar) and writing advanced queries
- Knowledge of enterprise systems like CRM, HRIS, or ERP
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.