Application Software Engineer

• Provide technical support, product recommendations, troubleshooting (hardware interfacing of existing equipment to frame grabbers, USB, Ethernet, Camera Link, CoaXPress, analyzing software logs), and quotations in a timely manner, by phone or email, for end users and universities for a wide range of applications.  Provide similar supervised support for OEM customers as requested by CSR, Sales, or management.  By providing support directly to the end users we have a direct impact on customer satisfaction and subsequently Hamamatsu’s reputation.
• Make initial contact with end user and university customer web leads.  As the first point of contact, responsible for understanding each customer’s application as well as qualifying leads, regulating if they are hot/warm/cold, and determining if there is a significant sales potential to the inquiry for the sales department.
• Test products in an electrical lab setting by using standard laboratory equipment and configuring computers and operating systems to evaluate peak product performance with provided drivers, API’s, applications, or to custom develop applications based on predicted customer usability in order for them to be able to evaluate and implement our products in a prompt manner.
• Create, update, and revise technical procedures for product operation through testing devices and confirming results or analyzing various technical documents. Notify marketing about literature (print or web) that requires updating.
• Complete training for Hamamatsu’s key products and applications to learn the necessary context for Hamamatsu’s software solutions”
• Participate in technology, marketing and sales projects
• Prepare working demo presentations from start to finish for trade shows, which includes ordering parts, building the set-up, confirming that the unit operates correctly with the respective or custom developed  software (if necessary), and teaching the trade show staff how to use the demo.
• Interact face-to-face with customers at trade shows to introduce products and learn about their projects. Qualify leads (hot/warm/cold) by business potential and notify the respective sales engineers of large projects.
• Improve product and applications knowledge, develop specialized product knowledge in a product family or application through specific individual training, and provide product and market information to Sales/Marketing/customers.
• Special projects as assigned by the Technology Design Group for software prototyping as part of skill development.

• 4-year technical degree in Computer Engineering, Computer Systems Engineering or related engineering field
• Knowledge of C/C++/C#/Python programming languages
• Knowledge of Microsoft Visual Studio IDE
• Knowledge of Microsoft Windows GUI’s and Device Interaction
• Knowledge of Intel PC Architecture
• Able to demonstrate experience using standard electronics lab measurement instrumentation including, but not limited to oscilloscopes, function generators, ammeters, digital multimeters
• Able to learn  and demonstrate grasp of fundamental technical concepts  related to Hamamatsu’s technology
• Excellent analytical, critical thinking, and problem-solving skills
• Self-motivated to pursue solutions in a proactive and creative manner
• Self-management as demonstrated by good time management and organization
• Demonstrated ability to complete assigned tasks on time
• Demonstrated ability to work in a team environment
• Demonstrated follow-through skills
• Demonstrated technical writing skills
• Verbal and written communication skills
• Ability to travel 10%, possibly international

• Software design experience for photonics
• Data analysis experience using MATLAB or similar
• LabVIEW
• Linux (Ubuntu, Debian)
• CUDA programming language
• SBC integration
• Teaching/mentoring experience
• Customer service experience
• Masters in related STEM fields

This position may require working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).

Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.

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It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.

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