Application Support Engineer I– OSC (First Shift)

The Application Support Engineer - OSC is primarily responsible for the support of our Service Delivery Platform and all associated virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work. This position is 1st Shift: 8A - 5P, Monday - Friday.

RESPONSIBILITIES, other duties may be assigned.

• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Manage your assigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidents
• Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Triage and escalate tickets according to QTS policy
• Deliver customer-focused support through phone calls and ticket-based communications
• Develop an in-depth understanding of the Service Delivery Platform and suggest improvements as needed.

BASIC QUALIFICATIONS

• Bachelor’s degree in a related field or equivalent professional experience
• Three or more years of progressive IT engineering experience
• Experience with Linux and/or Windows OS, virtualization and hyperconverged technologies (such as VMware), and Active Directory/Exchange administration on an enterprise-level
• Experience with IT monitoring systems and proficient with monitoring, patching and coordinating data protection of assigned physical and virtual systems
• Proficient in basic network virtualization (NSX) firewall rule changes
• Competent understanding of High Availability technologies and clustering
• Competent understanding of various protocols/services such as SMTP, SNMP, SSL , SSH and DNS
• Competent understanding of basic networking technologies, concepts and the OSI mode
• US Citizenship for this position is required by law due to federal customer contracts.

PREFERRED QUALIFICATIONS

• Two or more years of Systems Administration/Engineering experience, with a focus on virtualization
• Prior experience working in a Data Center environment
• Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
• One of more systems-focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.)

KNOWLEDGE, SKILLS AND ABILITIES

• Strong technical troubleshooting skills
• Ability to communicate effectively with clients, vendors, and colleagues
• Orderly documentation, time management, and planning skills
• Excellent written and oral communication, problem solving, and process management skills.
• Ability to work well within a team environment in a matrixed organization.
• Strong customer relations skills
• Ability to learn and apply new technology and methodologies in a distributed environment

#LI-MW2

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.