Application Support Specialist

Please complete this application using your full legal name as it appears on your government issued forms of identification when you have time to go from start to finish. Application details cannot be saved along the way, and you must complete and submit the application in one sitting. If you leave your computer and return later, you may time out.

REMINDER: Current DCSD employees must apply through their district log-on, this application is for external candidates only!

Job Posting Title:

Application Support Specialist

Job Description:

Provides prompt and courteous technical support and assistance to all levels of district technology consumers (staff, students and parents). Support is provided via numerous channels, including web-based ticketing, phone, online/chat, email, and walk-up/face-to-face. Support interactions may also involve identifying trending issues, data gathering for escalations to support peers, documentation for knowledge base and error tracking systems, website and social media content authoring and maintenance, and user training sessions. Develops and promotes good community relations among various district and community clientele. Essential Physical Requirements: • Occasional lifting of five (5) to forty (40) pounds. • Moderate bending, stooping, walking, standing, kneeling, squatting, reaching, and sitting.

Position Specific Information (if Applicable):

Responsibilities:

• -- Perform other related duties as assigned or requested
• -- Assist with software and hardware testing processes, delivering timely and thorough feedback to project managers, and contributing to the service transition phase of new technology rollouts (knowledge base authoring, process documentation, bug tracking).
• -- Develop, contribute/collaborate, and deliver technology training sessions for district staff, IT Department peers, and students/guardians; confidence with presentation skills, both in person and via web video delivery, is necessary.
• -- Provide ongoing documentation and maintenance for knowledge base and self support resources, as well as generating content for social media, email distribution and internal/external websites.
• -- Provide Level I support for all district Applications (including [but not limited to] Google Apps for Education, web browsers, identity management systems, Microsoft Active Directory, student information systems (primarily Infinite Campus), SaaS, content management systems, computer hardware (Windows, Mac, Chrome OS, iOS), peripherals (printers, A/V, interactive displays), device management, network and telecom troubleshooting. Ability to autonomously research issues efficiently and accurately are key.

Certifications:

Trainer Certification - Franklin Covey

Education:

High School or Equivalent: Computer Science

Skills:

Has the ability to effectively communicate with the school and school District community as well as the public at large., Has the ability to meet attendance standards and work the hours necessary to perform the essential functions of the job., Has the ability to perform responsibilities without the necessity of close supervision., Observes all District policies and procedures., Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions, Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions. Computer applications skills: Microsoft Office. Problem solving, organizational, and analytical skills, including budget oversight. Excellent verbal and written communication skills. Excellent customer service skills. Is flexible. Has the ability to work cooperatively with supervisors and co-workers. Has the ability to understand and follow complex oral and written instructions. Has the ability to perform responsibilities without the necessity of close supervision. Has the ability to effectively communicate with the school district community. Has the ability to lead teams. Maintains a generally positive attitude. Observes all District policies and procedures., ● Ability to conduct self in a mature and professional manner with stakeholders, peers and leadership, ● Advanced oral, written and interpersonal communication skills with the ability to tailor communications for varying levels of technology literacy., ● Extensive application support experience with both locally installed software and SaaS., ● Multi-platform technology hardware troubleshooting experience (Mac, Windows, Chrome, iOS, ● Proven and documented experience with the following is highly beneficial: Google Apps for Education, Infinite Campus, Drupal, Active Directory, email marketing/distribution tools, Linux administration, intermediate network infrastructure and management knowledge, infosec (phishing, access rules, filtering), database administration and reporting.

Position Type:

Regular

Primary Location:

West Support Center

One Year Only (Yes or No):

No

Scheduled Hours Per Week:

40

FTE:

1.00

Approx Scheduled Days Per Year:

260 Work Days

• (260 days indicates a year-round position. Time off [or Off-Track Days] are then granted based on the position. Any exceptions to the normal off-track time will be noted in the Additional Position Details section above, as scheduled work days.)

Minimum Hire Rate:

$27.36 USD Hourly

Maximum Hire Rate:

$37.01 USD Hourly

Full Salary Range:

$27.36 USD - $46.65 USD Hourly

• All salary amounts listed above are based on a full-time (1.0) FTE. If applicable, part-time salaries will be prorated according to the assigned FTE.

Benefits:

This position is eligible for health, vision, dental, health savings account (HSA), flexible spending accounts (FSA), District paid and voluntary additional (supplemental) life and accidental death and dismemberment insurance, short and long-term disability, critical illness and accident voluntary insurance, employee assistance program (EAP), voluntary 401(k), 403(b) and 457 retirement plan options.

Time Off Plans:

This position is eligible for paid vacation, sick and personal time.

This position will be open until filled, but will not be open past:

December 9, 2025