Appointment Clerk - FT - Fastlane
Lane Regional Medical CenterZachary, LA
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Job Description
- Ensure accuracy of patient information and benefits/eligibility during registration.
- Greet patients and visitors. Determine their needs and directs them accordingly.
- Answer non-medical questions and give non-medical information to patients within practice guidelines.
- Gives routine non-medical instructions in preparation for the patient's visit to the practice.
- Prints patient information sheet for established patients to be reviewed at the time of check-in.
- Explains financial policy as required, and collect payments when applicable.
- Prepares encounter form and attached it to the medical record for use in conjunction with the patient visit.
- Researches computer to determine if patient has visited the practice before.
- Checks with the patient for any changes in the patient's address, phone number, name, or insurance information. If any changes, makes the necessary changes on the medical record to be updated by the cashier at the time of check-out.
- Obtains copy of insurance card, driver's license, or state issued identification card for patient file and verifies when needed.
- Responsible for overseeing and monitoring the waiting area. Maintains a neat and orderly waiting area.
- Performs other duties as assigned.
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