Asset Management and Recovery Representative

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

Submit your application to us today and let us be the First Choice for your new career journey!

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 264,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: Starting Range is $19.25 - $21.25, depending on work experience

Benefits:

• Employer-paid health and dental insurance monthly premiums
• Accrual of paid PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

 

PRIMARY RESPONSIBILITIES

Receive inbound communication from members, vendors and Credit Union employees regarding Credit Union repossessions, total loss, Collateral Protection Insurance (CPI) product refunds and foreclosure accounts. Inbound communication includes, but is not limited to, single phone line, queue phone lines, instant messages/Teams messages, text messages, and assigned department emails groups.

Return voicemail messages, conduct courtesy calls, take payments over the phone, and make other outbound calls as directed by management. Communicate sense of urgency while speaking to members or vendors as warranted by the situation.

Answer basic questions for members, branch or other department employees on accounts and transfer calls to Asset Management and Recovery Department employees. Take thorough messages for complicated calls and ensure follow up has been completed.

Assist Asset Management and Recovery Department employees with all documentation, imaging and system maintenance including, but not limited to, UPS or FEDEX shipments, incoming and outgoing mail, tracking and reporting and preparation required for audit reviews.

Assist management with vendor related paperwork, calls, balancing and research, including but not limited to, requesting refunds of ancillary products and documentation of members’ updated personal or financial information to reduce Credit Union loss.

Document all account information and interactions (i.e. phone calls, promise to pay, updates, requests, etc.) in the Credit Union collection and loan origination systems to maintain accurate records on all accounts.

Research returned mail, address issues and update the Credit Union systems.

Assist department management with daily and monthly reporting, as requested.

Assist Asset Management and Recovery Department employees with preparation and imaging of documents. Locate, print, combine and scan documents requested by department employees or management in a timely and efficient manner in accordance with departmental standards. This includes preparing cover sheets, organizing and verifying documents legibility in the imaging system.

Communicate, relay and document messages and conversations clearly to members and Credit Union employees.

Assist department employees and management with research, tracking and validation including, but not limited to, issues regarding members, vendors, payments, and processes.

Follow all Credit Union policies, procedures, and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

QUALIFICATIONS

Education/Experience – High school diploma or general education degree (GED). Credit Union, collection or recovery experience preferred.