Asset Management Technician

Overview

Put your combination of expertise in asset management and superior customer service skills to use at our Redlands headquarters. This is a great opportunity to further develop your knowledge of computer and mobile device support technologies and provide innovative customer-based solutions in a dynamic environment.

Responsibilities

• Coordinate with colleagues for the delivery and tracking of computer-related equipment and software
• Monitor and maintain service queue based on established service level agreements
• Coordinate hardware and software deployments for employee onboarding and separations
• Support inventory tracking and audit programs
• Collaborate with partner departments to improve asset management processes
• Support team members in meeting their goals and objectives by identifying training and/or departmental resources needed
• Assist with evaluation and retirement of legacy software and hardware configurations
• Assist with departmental moves, adds, and changes
• Maintain and review inbound hardware request queue
• Creation of Purchase Requests within SAP

Requirements

• 2+ years of relevant experience
• Excellent communication and customer service skills
• Ability to work effectively in a fast-paced team environment as well as independently
• Ability to lift up to 50 pounds
• High School Diploma  or GED

Recommended Qualifications

• Associate’s or Bachelor's in Information Systems, Business, or a related field
• Experience with helpdesk and/or asset management
• A+ or similar certification
• Ability to identify and recommend process improvements

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