Assistant General Manager In Rockville, MD

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

About the Role:

As the Assistant General Manager (AGM) at College HUNKS Hauling Junk & Moving, you'll partner closely with the General Manager to lead daily operations, inspire the team, and deliver 5-star service on every job. You'll help ensure our operations run smoothly - from job scheduling and routing to customer satisfaction and crew performance. This is a hands-on leadership role for someone who thrives in a fast-paced, people-centered environment and wants to grow into a General Manager position within the College HUNKS organization.

This position includes, but is not limited to, the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support the General Manager in recruiting, hiring, and training high-performing Captains, Wingmen, and Office staff
• Coach and mentor team members to deliver excellence in service, safety, and efficiency
• Reinforce a positive, energetic, and FUN culture aligned with our H.U.N.K.S. core values
• Conduct team huddles, safety meetings, and performance check-ins to keep everyone motivated and aligned
• Step in as acting GM when needed to ensure seamless leadership coverage
• Oversee daily operations including job readiness, routing, and team dispatching to ensure on-time, professional service
• Manage fleet maintenance, truck readiness, supplies, and equipment
• Ensure all jobs are completed safely, efficiently, and to College HUNKS' brand standards
• Uphold compliance with company policies, safety standards, and DOT regulations
• Problem-solve operational issues quickly to minimize downtime and maintain client satisfaction
• Partner with the GM to achieve strong conversion rates for inbound and outbound sales opportunities
• Ensure every customer receives a WOW experience through exceptional communication and service
• Support team members in handling high-value or complex moving and junk removal jobs
• Address customer concerns promptly and professionally, maintaining our 5-star reputation
• Lead by example - demonstrating hustle, positivity, and attention to detail on every job
• Assist the GM in tracking and analyzing key performance indicators (KPIs) such as labor, revenue per job, and customer satisfaction
• Help manage scheduling and labor allocation to balance productivity and cost control
• Monitor expenses and identify opportunities to increase profitability and efficiency
• Support forecasting and planning to meet weekly, monthly, and quarterly business goals
• Collaborate with the GM and marketing team to grow local brand awareness and drive lead flow
• Support B2B sales and referral partnerships with property managers, real estate agents, and local businesses
• Promote repeat business and 5-star reviews by ensuring every customer interaction reflects our brand promise
• Participate in continuous improvement initiatives to enhance team performance, safety, and customer experience

SKILLS & TRAITS:

• Proven ability to lead and motivate teams in a fast-paced environment
• Strong communication, organization, and problem-solving skills
• Hands-on leadership style with a commitment to customer satisfaction and safety
• Working knowledge of fleet management, dispatching, and job scheduling
• High level of integrity, professionalism, and accountability

QUALIFICATIONS:

2-3 years of leadership experience in operations, logistics, or a service-based industry (moving/junk removal experience a plus!)

Valid driver's license (CDL preferred but not required)

College degree preferred but not required