Assistant Guest Services Supervisor

Department:

Das Rec

FLSA Status:

Nonexempt

Hiring Salary:

$19.75- $23.70

Welcome, 'ist das Leben schön!' (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you?

The two-time Texas Recreation and Park Society's Gold Medalist New Braunfels Parks and Recreation Department is looking for passionate and enthusiastic people to be valued team members of DAS REC, New Braunfels Recreation Center. DAS REC provides 77,000 square feet of something for everyone. For more information visit www.dasrec.com.

What we're looking for: Under general supervision, manages and coordinates high quality guest services at Das Rec, New Braunfels Recreation Center.

Benefits & Total Rewards:

Our City team members are our most valuable asset! We offer Total Rewards when you join our team.

• Competitive medical, dental and vision insurance

• 2:1 match on retirement contribution

• Paid volunteer time off - 16 hours per year

• Vacation accrual starts at date of hire - up to 120 hours annually your first year

• Get paid to stay - longevity pay on top of your regular pay after one full year

• Tuition reimbursement program

• Bilingual pay offered

• Keep learning - professional and personal development training available

PRIMARY DUTIES AND RESPONSIBILITIES:

The responsibilities you'll be trusted with:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Assists in ensuring the delivery of high-quality customer service to the community.

• Manages assigned staff and activities to maintain DAS REC, New Braunfels Recreation Center in a safe condition and to meet community needs; provides leadership to assure that facilities are maintained, and programs are coordinated in alignment with the City's strategic objectives, State and Federal laws, and within allocated budget.

• Answers incoming calls and provides departmental information in person and via the telephone; greets recreation center guests and provides prompt, courteous and friendly customer services to the public, in order to maintain positive customer relations.

• Assists in managing a variety of front desk activities and staff including processing of transactions via cash, check and credit card payment methods; operate computer registration and reservation system.

• Assists in reaching sales goals for memberships, personal training, class registrations, etc.

• Assists with hiring, training, scheduling and evaluating assigned staff in both Guest Services and Kinder Care; developing staff skills; meets regularly with staff to discuss and resolve workload and technical issues; reviews the work of assigned staff to assure the quality and timely accomplishment of assigned duties and responsibilities.

• Assists with the development of procedures, forms, guidelines, and training programs for all assigned staff members; develops and maintains records, systems, and procedures, as well as written and oral reports and presentations.

• Assists in managing a variety of administrative activities including computer records and cash management, employee scheduling, payroll reporting, accident/injury reports and work activity reports and other reports as needed for budget reporting and billing.

• Performs other duties as assigned or required.

Your areas of knowledge and expertise that matter most for this role:

Education and Experience:

• High school diploma or GED equivalent; AND two (2) years customer service/public interaction experience required, with recreation programming and marketing experience preferred.

Required Licenses or Certifications:

• Must possess a valid Texas Driver's License.

• Must possess or be able to obtain within four (4) months of employment: Community First Aid and Safety/Cardiopulmonary Resuscitation (CPR) /Automated External Defibrillator (AED) certification.

Required Knowledge of:

• Operational characteristics, services and activities of recreation facilities management and program planning, promotion and coordination.

• Principles and practices of customer service.

• Federal and State safety laws and regulations.

Required Skill in:

• Interpreting customer and facility needs and solving customer service and public relations issues.

• Analyzing problems, providing alternatives, and identifying solutions in support of established goals.

• Responding to emergencies and determining corrective actions using available resources.

• Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.

• Operating and maintaining a personal computer utilizing a variety of business software and communications equipment.

• Membership billing, and management

• Effective, clear and concise communication, both verbally and in writing.

• Cash handling.

Your work environment:

• Work is performed in an office environment; outdoors in all weather conditions, with potential exposure to hazardous chemicals; is subject to sitting, standing, bending and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to fifty (50) pounds.

• Must be able to work flexible work schedule and irregular hours including weekdays, weekends, holidays and evenings.

• May be required to work immediately before, during or after an emergency or disaster.

• NOTE: This position is designated safety and/or security sensitive.

The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.