Assistant Manager, Associations

Job Description:

• Job Title: Assistant Manager, Associations

• Location: The Landon at New Albany

• Company: Lifestyle Real Estate Services, Ltd. (Collective House Realty)

• Department: Associations

• Reports To: Community Manager, Associations

THE TEAM YOU WILL JOIN

At Collective House Realty, we believe that home is more than just where you live-it's where you feel connected. We create communities where residents and clients feel supported, valued, and part of something bigger. Every day, we work with purpose: to Build a Connection. No matter your role, you'll find your why here, along with a place to belong.

Guided by our core values-Performance, Quality, Communication, Teamwork, and Leadership-we empower our team to fuel growth and create a lasting impact on the communities and clients we serve. We're committed to pushing beyond the ordinary to deliver an experience that's more than home-it's community.

Our difference lies in our partnership with Lifestyle Communities, a leader in real estate development, building, and managing with over 25 years of experience and more than 10,000 units under management across diverse markets. As an LC brand, this connection keeps our teams at the forefront of industry trends, innovation, and best practices.

WHO YOU ARE

As the Assistant Manager (AM), you will oversee the day-to-day operations of The Landon at New Albany in conjunction with the assigned Community Association Manager. In this role, you will support the leadership of leasing teams while influencing all aspects of operations and sales at The Landon and various homeowner and condo associations in the portfolio.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Operations Management

Leasing Responsibilities:

• Support the leadership of community leasing and maintenance teams under the direction of the Community Manager.

• Properly document data daily in Entrata software, including new leases, transfers, renewals, and security deposit records.

• Manage general leasing and renewal activities, including rent collection, past-due efforts, and overall resident customer experience.

• Assist with all business management efforts in the community and collaborate to achieve all Key Performance Indicators (KPIs).

• Oversee compliance with reporting, credit/background checks, and evictions.

• Maintain accountability for sales performance across assigned properties.

Association Responsibilities:

• Provide oversight of homeowner support and resident inquiries.

• Draft and distribute homeowner and renter communications, including new welcome materials.

• Maintain homeowner records, association websites, and email groups.

• Audit access control systems to ensure security and accuracy.

• Prepare materials for Annual and Board Meetings; record meeting minutes as directed.

• Conduct semi-annual site walks and coordinate annual meetings.

• Issue association statements, send late notices, and support collection processes.

• Assign work orders to staff and third-party vendors; oversee invoice processing, mail, and administrative tasks.

• Collaborate with Accounting + Finance to manage homeowner ledger balances and provide updates.

• Maintain Association records per CHR policy; process and administer HomeWiseDocs orders.

• Coordinate with legal counsel for collection efforts and compliance matters.

AP/AR Oversight

• Review accounts receivable and payables and approve invoices per CHR policy.

• Oversight of ancillary income such as late fees, architectural review fees, and rental revenue for amenities.

Team Leadership

• Exhibits company values in daily work and interactions: Performance, Quality, Communication, Teamwork, and Leadership.

• Invests deeply in the growth and success of self and others through LC's five leadership behaviors: Humility, Caring, Curiosity, Courage, and Grit.

• Provide guidance and mentorship to direct reports, fostering a culture of collaboration, accountability, and continuous improvement.

Compliance and Legal Oversight

• Maintain Association records in accordance with Association and/or CHR policy.

• Work closely with legal counsel for collection efforts.

• Process HomeWiseDocs orders and administer HomeWiseDocs documents.

DIRECT REPORTS AND REPORTING RELATIONSHIP:

• The AM does not have any direct reports.

JOB REQUIREMENTS

• High school degree or equivalent is required, bachelor's degree preferred.

• 2+ years of experience managing operations and directly supervising staff in a

• property management, customer service and/or retail environment.

• Ability to quickly learn property management software is essential.

• Strong leadership aptitude required.

• Ability to multitask and work in a fast paced, dynamic environment necessary.

• Outstanding customer service skills required.

• Strong communication and conflict management resolution skills are necessary.

• Valid driver license

HOW WE'LL TAKE CARE OF YOU

As an affiliate of LC, we pride ourselves on caring for our team members. We offer a comprehensive benefits package with various options to meet your needs.

Here are just some of the benefits we offer for being part of our team:

• Full Suite of Health Benefits

• Retirement Plan with Company Match

• Competitive PTO policy

• Generous parental and family leave

• Strong Company Culture

• Career Growth Opportunities

• Community Engagement and Volunteerism

• Company Funded Designations (CMCA, AMS, PCAM, etc)

LPMLC123

Lifestyle Communities (LC) is an Equal Opportunity Employer.