Assistant Program Manager I - CDS
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Job Description
Position:
The Assistant Program Manager (APM) I supports adults with developmental disabilities in a residential setting by providing direct care, behavioral support, and supervision of daily activities. This role helps manage staff schedules, trains Residential Behavioral Support Specialists (RBSS), and ensures coverage for shifts when needed.
The APM I promotes a safe and engaging environment, assists residents with personal care and transportation, and responds calmly and effectively during challenging or crisis situations. Success in this role requires strong communication, flexibility, leadership, and a supportive presence, especially during on-call rotations and times when residents need extra support.
Job duties:
Implement behavior plans, provide trauma-informed crisis intervention, and administer medications per agency protocols.
Deliver individualized services and therapeutic supervision, including 2:1 or 3:1 staffing for residents with high clinical acuity.
Document care activities, incidents, and treatment progress in electronic medical records.
Contribute to Individualized Support Agreement (ISA) goal development and monitoring while upholding residents’ rights, dignity, and confidentiality.
Manage staff schedules, ensuring coverage.
Qualifications:
High school diploma or equivalent
Valid driver’s license, reliable transportation, and proof of vehicle insurance if personal vehicle use is required
Ability to lift up to 30 pounds and perform physical assistance tasks safely
Availability for variable scheduling, including evenings, weekends, and rotating on-call responsibilities
1–2 years of experience in developmental services, residential support, or behavioral health
Demonstrated ability to manage staff schedules and support team operations
Strong communication skills and a calm, supportive presence during challenging situations
Advanced coursework or degree in human services, psychology, or a related field (preferred)
Familiarity with trauma-informed care and behavior support strategies
Complete required training in CPR, First Aid, crisis prevention/intervention, and medication administration as provided by the agency
Experience with technology, including Microsoft Suite
Knowledge, skills, and abilities:
Excellent verbal and written communication skills
Confidentiality
De-escalation and conflict resolution skills
Excellent organizational, time management, and problem-solving abilities
Ability to multitask
Strong interpersonal skills with the ability to build trust and listen effectively
Work Environment & Physical Requirements
Work takes place in a variety of indoor and outdoor settings, including offices, program spaces, community locations, and client homes.
Driving and transporting clients is required, often using a personal vehicle.
Schedule may include evenings, weekends, and on-call shifts to meet program needs.
May need to be able to lift up to 30 pounds and provide physical support to residents with mobility needs.
May involve extended periods of computer use; ergonomic precautions are encouraged.
Direct care may include occupational risks including responding to challenging behaviors
Staff may need to respond to medical or behavioral emergencies, including contacting emergency services.
Occasional exposure to bloodborne pathogens; use of PPE and safety protocols is required.
Regular travel in varying weather conditions requires safe driving practices.
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