Date Opened: Monday, September 22, 2025 12:00 AMClose Date: Monday, October 06, 2025 12:00 AMDepartment: Aviation DepartmentFunction Operations ManagementSalary: $96,323.00 - $120,404.00 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
This position assists the Security Operations Manager in managing the personnel and programs of the Security Operations Division to comply with 49 CFR Part 1542, “Airport Security,” regulated by the Transportation Security Administration (TSA) and other federal, state, and local regulations required to operate Charlotte Douglas International Airport. He/she manages the daily operations of the Security Operations Division through direct supervision and subordinate supervisors. He/she supervises and directs the work of the Security Operations Supervisors, Security Operations Coordinators, Security Operations Agents, as well as the contract for Security Services. He/she serves as the in-charge person in the absence of the Security Operations Manager. This position ensures compliance with 49 CFR Part 1542 and acts as the Alternate Airport Security Coordinator. He/she occupies a significant role in the organization ensuring the security of persons and property at the Airport. Serves as a management representative for the City of Charlotte Aviation Department and manages response and resources during emergency conditions and irregular operations. He/she reacts quickly, calmly, and exercises independent judgement and initiative to protect persons, property, and ensures compliance. Requires effective skills to lead and motivate a diverse staff, exercises considerable independent judgement and initiative, and maintains effective working relationships with stakeholders and the public.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Assists in the management of personnel and programs required to operate a Category X commercial airport in compliance with the Transportation Security Administration (TSA) and other federal, state, and city regulations.
2. Oversees the development and implementation of, and compliance with, standard operating procedures. Ensures all Security Operations Standard Operating Procedures (SOPs) meet the requirements of 14 CFR Part 139 and 49 CFR Part 1542.
3. Assists in administering the Airport Security Program and ensures its compliance with TSA regulations and security directives.
4. Serves as an Alternate Airport Security Coordinator and alternate point of contact for security-related activities and communications with TSA, CMPD, Customs and Border Protection, Federal Air Marshal Service, Secret Service, FBI, and other law enforcement agencies. Maintains all records, reports, and logs, ensuring regulatory compliance and SOP protocols, as required.
5. Must be available for 24/7 response and call-back during rotating on-call ASC schedules.
6. Formulate comprehensive and concise instructions/procedures in both oral and written form.
7. Create and update policies and procedures and make recommendations for improvements in security, safety, and efficiency.
8. Ensure enforcement of airport rules and regulations that govern the security of the Airport.
9. Responds to and participates in airport emergencies and irregular operations, establishes priorities, and makes timely decisions under stressful conditions to emergencies and incidents of various size, scope, and scale. Takes charge until relieved by a higher authority.
10. Coordinates and assists the Security Operations response efforts in emergency operations. Serve as Branch Manager for incident command, as needed. Serves as Section Chief in the AEOC in the absence of the Security Operations Manager. Ensures that response follows Airport Emergency Plan (AEP) and standard operating procedures and follows the National Incident Command Systems (NIMS) protocols.
11. Conducts required emergency response training and exercises related to Airport Security. Participates in required emergency response training and exercises related to Airport operations, emergencies, and security.
12. Reacts quickly, calmly, and exercises independent judgement and initiative to protect persons, property, and ensures compliance.
13. Assists Security Operations Manager with 24/7/365 administrative responsibilities and follows the directives of the Security Operations Manager. Serves as the in-charge manager in the absence of the Security Operations Manager.
14. Administers the Security Services contract to include scope adjustments, invoice processing, contract dispute resolution, contractor auditing, recommendations for severing or extending contract relationship and other tasks associated with the program. Assists in the RFP development and PPR processes for service contracts.
15. Collaborate with all Aviation Departments (Airport Operations, Administration, Planning, Engineering, Facilities, etc.) to ensure the continuity of airport operations and federal compliance. Participates in planning activities, development, design review, construction, and ensure transition from construction to operation and maintenance. Ensures all Planning, Engineering, and Facilities activities are in compliance with 49 CFR Part1542, identify hazards and security issues, and implement mitigation strategies.
16. Coordinate with Facilities for work orders, system and facility maintenance, and complete inspections of work to ensure compliance and address safety hazards.
17. Coordinates with airport tenants and stakeholders for security-related activities and impacts to operations. Works closely with multiple internal and external customers to develop plans of action and responses to various issues including but not limited to, security, dispatch, access control, construction, airport capacity and response, and rule enforcement. Maintains effective working relationships with stakeholders and passengers. Assesses current and prospective security-related equipment, technology, and procedures to improve the Airport’s overall security posture and implements the changes.
18. Assists in development and management of section budget, resource requirements, and purchasing.
19. Assists in leveraging contract service providers to support operational goals, maintain desired service levels, and takes action, when needed.
20. Assist in the development and oversee the enforcement of the programs for the CLT Security Standards, ensuring compliance with all TSA regulations, review and update on an annual basis, or as necessary for security directives.
21. Manage the Security Notice of Violation (SNOV) citation program and serve at the appeal level for SNOVs. Serve as a member of the Permanent Badge Revocation Review Board.
22. Oversee the training program for Security Operations and other approved personnel that conduct activities related to the Airport Security Program. Ensure training is conducted, and training records are maintained in accordance with applicable federal, state, and local laws, rules, regulations, policies, and procedures.
23. Assists with the Security Awareness Program and assist in hosting the Security Cabinet, Security Consortium, and the Security Roadshow.
24. Develops, implements, and manages the Aviation Worker Inspection/Screening Program. Maintains all records, reports, and logs, as required.
25. Develops, implements, and manages the Aviation Insider Threat Program. Maintains all records, reports, and logs, as required.
26. Record and analyze performance metrics to monitor the success of the Security Operations Division. Development Key Performance Indicators to measure the effectiveness and efficiency of Division programs, policies, and procedures. Utilize metrics for resource allocation and budgetary development.
27. Develop procedures and mechanisms for reporting and recording security incidents.
28. Analyze an airport emergency plan and develop security response actions necessary in security emergencies involving aircraft, terminal buildings and airport facilities.
29. Implement a training program for airport security and non-security staff.
30. Implement a risk and vulnerability assessment and review processes to prioritize and manage risks.
31. Implement a robust quality control program and a process of continuous improvement
32. Other duties, as assigned.
SUPERVISORY RESPONSIBILITIES:
1. Supervise, direct, and participate in the work of Security Operations personnel including Security Operations Supervisors, Security Operations Coordinators, and Security Operations Agents, including organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions.
2. Ensure all personnel have proper training and tools to perform their duties efficiently and effectively.
3. Deliver employee performance reviews by established dates.
4. Oversees recruitment, hiring, on-boarding, coaching, counseling, disciplinary, and termination processes of personnel. Activities include coordination with Aviation Department Human Resources to post vacant positions, review applications and written assessments/questionnaires, conduct interviews, and select qualified candidates.
5. Oversees the professional development of staff to support their overall engagement, development, and goal achievement.
6. Review and edit submissions of subordinates.
7. Oversee the training progress.
8. Liaise with Aviation and City human resource departments to ensure compliance with federal, state, and local labor laws, rules, and regulations.
9. Monitor and manage the use of overtime to supplement available human resources.
10. Monitor the morale of subordinate personnel.
11. Assist the Security Operations Manager with administrative responsibilities.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent and 9 years of relevant experienceOR
Associates degree and 7 years of relevant experienceOR
Bachelor’s degree and 5 years of relevant experienceOR
Master's degree and 3 years of relevant experiencePREFERRED QUALIFICATIONS:
Bachelor’s degree and five years of experience, or an associate’s degree plus seven years of experience
Major course work in aviation, business, public administration, criminal justice, or related field. Experience must include airport operations, airport management, airport security or law enforcement, and must include a minimum of three years of direct supervisory experience. AAAE C.M., A.C.E.-Security, A.A.E., CPP, or PSP preferred. LICENCES AND CERTIFICTIONS:
North Carolina driver’s license (or valid driver’s license in another United States territory with the ability to obtain a North Carolina driver’s license as required by City of Charlotte policy).Airport Security Coordinator (ASC) certification required (must be obtained within 60 days of employment). American Association of Airport Executive (A.A.A.E.) Certified Member (CM), and Airport Certified Employee (ACE) Operations or Security, or Accredited Airport Executive (AAE) certifications preferred. National Incident Management System (NIMS) ICS-100, ICS-200, ICS-700, ICS-800 (or obtain within 60 days of hire). Airport Council International Airport Security Program training preferred.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
Knowledge of:
Comprehensive knowledge of 49 CFR Part 1542, Airport Security Program, CLT Security Standards, Security Operations Standard Operating Procedures, TSA issued security directives, national amendments, and information circulars related to airport security, or the ability to obtain such knowledge within 60 days of hire.Considerable knowledge of airport security requirements, airport operations, hazards, and safety precautions. Knowledge of other applicable federal regulations including 14 CFR Part 139 and NIMS/ICS.Knowledge of aviation radio procedures/phraseology and ability to navigate on airport non-movement areas and movement areas or can obtain such knowledge within 30 days of hire. Knowledge of Microsoft applications (Word, Outlook, Excel, PowerPoint, Teams, SharePoint, One Drive, etc.), WorkDay, E-Builder, and other computer-based applications or the ability to obtain such knowledge within 30 days.Knowledge of contract management, including drafting requests for proposals, negotiating contract terms, and ensuring contract compliance. Knowledge of complex budget processes, financial principals, and accounting. Knowledge of complex procurement processes. Skill in: Skills to efficiently manage multiple priorities and tasks.Skills to effectively lead, coach, mentor, and motivate a diverse staff. Skills to develop creative new programs and activities.Skills in organization. Skills to communicate clearly and effectively verbally in person, over telephone and two-way radio. Skills to communicate clearly and effectively in writing. Skills to effectively organize data and prioritize resources during routine and special operations. Strong interpersonal skills and the ability to foster effective working relationships with numerous internal and external airport stakeholders. Skills to participate in the work and effectively supervise employees who monitor security areas, complete reports, and issue violations.Ability to:
Ability to manage a dynamic division within a complex organizational structure. Ability to prepare and effectively maintain budgets and budgetary controls for Aviation Security (AVSEC) programs.Ability to actively pursue and develop new ideas, methods, and procedures to meet changing situations. Ability to make comprehensive recommendations to resolve operational problems. Ability to establish and maintain effective working relationships with airline management, federal partners, co-workers and the public, and represent the airport in a positive and professional manner. Ability to conduct research, prepare complex reports, and effectively present findings. Ability to develop aviation security programs and Standard Operating Procedures (SOPs). Ability to manage response to acts of unlawful interference with airport security. Ability to develop systems to measure results and implement a quality management system. Ability to conduct risk and vulnerability assessments related to airport security. Ability to conduct intelligence gathering and maintain relationships with federal, state, and local law enforcement and other agencies that provide intelligence. Ability to conduct public presentations. Ability to respond calmly and effectively in emergencies, and effectively manage sensitive and tense situations. Ability to demonstrate initiative, creativity and innovative thinking in a rapidly changing work environment. Ability to work in an airport environment which includes the non-movement of the airfield.Must demonstrate strong situational awareness and be able to work in a fast-paced airport operating environment. Ability to recognize potential threats and respond quickly and calmly under emergency situations.Ability to act without direct supervision using independent judgment and discretion in emergency situations in accordance with departmental policies, procedures, rules, regulations, laws, and ordinances. Ability to deal courteously and firmly with the traveling public, airport employees/workers, airport stakeholders and those seeking access to restricted areas.Ability to work independently or as part of a team. Ability to represent the airport in a professional, positive manner and provide exceptional customer service to the traveling public, tenants, co-workers, and others.Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, representing CLT in a professional, positive manner. Ability to communicate clearly and effectively with diverse populations.Ability to effectively communicate in writing, complete paperwork, and generate reports. Ability to be clearly understood over radio and phone communications.Ability to respond calmly and effectively in emergency and stressful situations. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures. Ability to operate complex computerized systems to include closed circuit television cameras, access control, identification management, credentialing and badging, security alarm, event logging, report writing, and other systems in an airport operations environment. This includes the ability to utilize standard desktop/laptop computers, mobile devices and common software functions.
Proficiency with Outlook and Word at time of hire, and the ability to learn other software, as the need arises.Ability to operate complex technology systems used to inspect/screen persons, property, and vehicles. Ability to evaluate and recognize changing threats and requirements and adjust limited resources as necessary while responding to situations in a calm and efficient manner.efficient manner.WORKING CONDITIONS AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADA and Other Requirements
Physical Requirements:
This position requires a high level of physical ability including visual acuity, hearing, flexibility, strength and the agility to carry out security duties. Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time.Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks. Must be able to perform inspections on foot and in a vehicle.This position involves the following work: 50% walking and/or standing, 20% driving, 10% of job is sitting, 2% bending, 1% reaching and 2% kneeling or squatting. Must be able to walk up to three mile and drive up to 25 miles. Lift up to 25 lbs. for short distances (i.e. - 2 feet), push 35 lbs. 20 feet, and carry 5 lbs. for 100 yards.
Sensory Requirements:
Concentrated and attentive use of one or more senses (visual, color distinction, peripheral vision, smell, distance vision, depth perception, touch, near vision, audio, and other sensory modalities) for proof reading, data entry, tabulating data.Ability to operate in an environment with frequent interruptions. Comprehend written information in work related documents.Ability to hear, understand and distinguish speech.GENERAL INFORMATION:
Must be able to supervise and participate in the work of Security Operations Agents, Security Operations Coordinators, and Security Operations Supervisors which may include working outside in the elements or inside of the secured areas within the terminal.Some job functions may be done through telework; however primary job functions require in-person/on-site work. May be exposed to chemicals, fumes, solvents, machinery, moving objects/vehicles, dust, slippery/uneven surfaces, and excessive noise.Must be able to operate various features of the terminal facility, including elevators, escalators, lighting, automatic doors, CCTV, access control, identity verification equipment, and security gates. Work involves extensive public contact.Works both inside and outside with exposure to inclement weather. Must be able to work all hours including weekends and holidays, and report back to work during emergencies. This is an essential position and is subject to mandatory holdover and call-back during emergencies and irregular operations. Valid driver’s license required and the ability to qualify for and maintain a City driving permit. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude them from employment.ADDITIONAL INFORMATION:
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties at any time.
This job description does not constitute a written or implied contract of employment.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Clickhereto learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
