Assistant Spa Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America's most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.

Assistant Spa Manager

Full Time

The Assistant Spa Manager supports the Spa & Wellness Manager and Spa & Wellness Director in overseeing the daily operations and development of the spa. This role ensures the spa delivers exceptional guest experiences aligned with Four Seasons' luxury standards while maintaining operational efficiency. The Assistant Spa Manager fosters team morale, implements innovative solutions, and supports financial management, promotions, and events to ensure the spa remains a leader in the wellness industry.

Responsibilities

Operational Management

• Oversee all spa and salon areas, including Front Desk, Wellness & Fitness Facilities, Locker Rooms, Relaxation Lounge, Treatment Rooms, and Retail spaces, ensuring they meet Four Seasons' standards.

• Monitor equipment functionality and cleanliness, coordinating with housekeeping, laundry, and engineering to address any issues promptly.

• Ensure the integration of spa operations with hotel services, aligning with wellness trends and guest needs.

• Manage administrative duties, including requisitions, purchases orders, inventory control, and cost-effective usage of spa-related products, adhering to budgets. Team Leadership & Development

• Interview, train, and supervise spa employees, fostering a positive and motivated work environment.

• Conduct performance evaluations, provide constructive feedback, and implement strategies to develop staff professionally.

Team Leadership & Development

• Interview, train, and supervise spa employees, fostering a positive and motivated work environment.

• Conduct performance evaluations, provide constructive feedback, and implement strategies to develop staff professionally.

• Host regular staff meetings to share hotel updates, policies, and strategies for enhancing sales and service.

Guest Experience & Engagement

• Ensure exceptional guest experiences by upholding the spa's luxury service standards and responding promptly to feedback.

• Coordinate group bookings and conduct on-site spa tours for meeting planners and VIPs.

• Represent the spa in external events and activities that align with its philosophy and enhance its visibility.

Retail Management

• Manage retail operations, including creating purchase orders, organizing inventories, and ensuring products align with guest preferences and spa themes.

• Analyze sales trends and collaborate with the Spa Manager to identify opportunities for enhancing retail offerings.

Financial & Strategic Support

• Assist in forecasting, budgeting, and tracking labour and expenses to maintain financial efficiency.

• Contribute to the planning and execution of PR events and internal and local promotions to drive guest engagement and revenue.

Compliance & Standards

• Ensure adherence to Four Seasons' Category One and Two Work Rules and Standards of Conduct.

• Participate in internal standards testing and support various departments to maintain operational excellence.

• Promote safety awareness and maintain a hazard-free environment for both staff and guests.

Preferred Qualifications and Skills

• Passion for the health and wellness industry, with a commitment to luxury guest experiences.

• Superior communication and interpersonal skills, with proficiency in English; additional languages are an asset.

• Exceptional organizational skills with the ability to prioritize tasks in a dynamic environment.

• Proven ability to motivate, inspire, and develop individuals and teams.

• Creativity and innovative thinking, with a proactive approach to problem-solving.

• Knowledge of hotel and spa software systems, enhancing operational efficiency.

• 2-4 years of supervisory or management experience in a club or spa setting.

• A degree in hospitality management, wellness, or a related field, or equivalent professional experience.

• Successful candidates must possess legal work authorization in the United States.

Benefits!

• Discounted housing available

• Employee Travel Program!

• Medical, dental and vision insurance for you and your family

• 5 Weeks PTO

• Retail, spa and F&B discounts

• Free Employee Cafeteria meals

• Free uniform dry cleaning

• Discounted/transferable ski passes

• Free ski storage

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf