Associate Director Of Dental Operations

General Position Summary:

The Associate Director of Dental Operations supports the leadership, management, and coordination of dental services within JHC. This role ensures that dental clinics operate efficiently, comply with regulatory requirements, and deliver high-quality, patient-centered care. The Associate Director of Dental Operations works closely with the Chief Dental Officer (CDO) and Director of Operations (DOO) to align dental operations with the organization's mission, strategic goal, and performance metrics.

Essential Duties and Responsibilities:

1. Oversees day-to-day operations of all dental clinics to ensure efficiency, access, and patient satisfaction. Analyzes trends and develops recommendations for schedule modification.

2. Provides supervision and support to Dental PAS Coordinator and Dental PAS.

3. Assists the CDO with meeting dental strategic goals and implements continuous improvement initiatives leveraging reports from the BI team.

4. Ensures that JHC maintains adequate access to care in all dental facilities by monitoring patient wait times, ability to schedule appointments, and general patient feedback.

5. Responsible for coordination of compliance with state and federal agencies as they apply to dental care. Perform quarterly or as needed on-site mock inspections to ensure compliance from each compliancy agency.

6. Fills in for the front office when short staffed, if necessary.

7. Implements and monitors workflows, policies, and procedures that support high-quality, cost-effective care.

8. Serves as the first contact for clinic managers regarding dental operations. Work to create unity and give support to clinics by helping them feel a greater connection with operations and clinical staff.

9. Plans, directs, manages, and evaluates staff and operations within dental clinics and dental department. Provide leadership and direct oversight for dental requirements for clinic leaders (Lead DA and Lead Hygienist) to promote the efficient use of staff, resources and dental supplies and encourage opportunities to decrease operational costs and increase revenue.

10. Works in and supports a work environment that encourages learning, ownership, and puts patients first.

11. Works closely with the CDO and DOO to implement the initiatives, policies, procedures, and protocols of the dental department.

12. Participation with academic programs including the Residency Coordinator, CDO or other designated representatives as liaison for submitting needs, updates, data requests.

13. Communicates with CDO to hold clinic managers accountable for dental services and responsible to adhere to those policies and procedures as approved by the CDO.

14. Participates in the establishment of strategic planning, resource allocation, operational plans and policies for dental services.

15. Oversight of the Mobile Dental Unit and its functionality.

16. Maintains open communication with county schools to promote the School Base Oral Health Program. Ensures education is provided at the schools to support the SBOHP.

17. Supports the expansion of dental programs, outreach initiatives, and integration with medical and behavioral health services.

18. Performs related work as required, including: hiring, interviewing, reviews, and processing paperwork with regards to job changes, payroll notification, and staff discipline and terminations.

19. Fosters a culture of teamwork, accountability, and continuous improvement and learning.

20. Responsible for attending dental department meetings.

21. Oversees the Educational Program Scheduling and VCU external rotations, paperwork, and coordination of schedules.

22. Maintains communication with critical departments such as dental billing, CHW's, Associate Director of Patient Access, and the PAS team.

23. Collects data for patient complaints and works to resolve issues within your scope.

24. Dental super user for eCW.

Other Functions:

1. Staff members will abide by the Code of Conduct as documented in the Corporate Compliance Manual.

2. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.

3. ADDO serves on the leadership team.

4. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.

5. Management may modify, add, or remove any job functions as necessary, or as changing organizational needs require.

JHC Core Values:

Staff members must actively demonstrate dedication and commitment to the core values of JHC.

1. Respect- We value and respect each patient, their family, ourselves, and each other.

Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.

2. Integrity- We are committed to doing the right thing every time.

Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.

3. Excellence- We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies.

At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.

4. Innovation- We value creativity, flexibility, and continuous improvement efforts.

We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.

5. Teamwork- We understand that teamwork is the essence of our ability to succeed.

We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.

Qualifications:

1. Experience working in a fast-paced and patient centered office.

2. Excellent communication skills, both verbal and written.

3. Must be able to maintain confidentiality and be universally discreet on sensitive and/or confidential issues.

4. Demonstrated ability to supervise and lead others.

5. Must be able to present professionally in mannerisms and appearance, demonstrating initiative and function in the best interest of JHC.

6. Proven ability to understand people and their needs.

7. Flexibility in scheduling; must be willing to work varying hours and in varying locations.

8. Ability to deal effectively with individuals from diverse backgrounds and cultures cooperatively and courteously, projecting a positive and respectable image.

9. Ability to work both independently and as a team player.

10. Working knowledge of MS Office Excel, PowerPoint, and Word required, along with a general working knowledge of computers and other applications, including Electronic Medical Records software.

11. Ability to monitor the progress of multiple projects simultaneously.

12. Ability and knowledge to maintain files in an organized fashion.

13. 1-3 years of office supervisory or related experience required. Experience in a clinical setting preferred.

14. Two years of college courses, an associate's degree, or a related certification. A bachelor's degree is preferred.

15. Must possess transportation that allows travel to and from multiple JHC locations within a shift.

Physical Demand and Working Environment:

Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.