Associate Director Of Enterprise Applications

The Opportunity:

The Associate Director of Enterprise Applications works closely with the Director of Enterprise Applications to manage and optimize the organization's portfolio of enterprise software platforms. These software platforms include Information Systems (IS), CRM, HRIS, Finance and other mission-critical systems. This role provides day-to-day leadership for application operations, supports modernization and integration initiatives, and ensures that applications deliver maximum value to users. The Associate Director acts as a bridge between technical teams and business stakeholders, ensuring alignment, consistency, and compliance.

Day to day responsibilities:

• Leadership

• Partner with the Director to execute the enterprise applications strategy in alignment with organizational goals.

• Supervise and mentor application administrators, analysts, and developers on operational tasks and projects.

• Coordinate with cross-functional teams to identify opportunities for application enhancements and process improvements.

• Support budget planning and licensing management for selected applications.

• Application Management

• Oversee day-to-day application performance, availability, and user support.

• Manage application lifecycle tasks such as upgrades, patches, enhancements and change requests

• Ensure application data integrity, accuracy, and compliance with internal standards.

• Work closely with security teams to implement proper configurations and access controls.

• Collaboration

• Serve as a liaison between functional units and technical teams to ensure clear requirements and timely deliverables.

• Collaborate with the Director of IT Infrastructure to ensure applications perform optimally in the environment.

• Document workflows, configurations, and governance processes for assigned applications.

• Governance & Compliance

• Enforce application governance processes, standards, and documentation.

• Ensure compliance with regulatory requirements (e.g., GDPR, HIPAA, SOX) and industry best practices.

• Maintain strong change management processes to minimize business disruption.

• Vendor Management

• Coordinate with external vendors for technical support and service requests

• Innovation & Continuous Improvement

• Identify opportunities for business process improvements by leveraging existing application capabilities.

• Assist in evaluating emerging technologies and making recommendations for piloting or adoption.

• Monitor key application metrics and prepare reports for leadership review.