Associate Manager, Training & Documentation

Macmillan US has migrated to a new royalty system and is looking for a Training & Documentation Specialist to provide support for the teams whose workflow has been affected by the rollout of the new system.

This position will be responsible for fully documenting the current workflows of the royalties department, subrights accounting department, contracts department, and subrights sales team (as their work pertains to royalties/subrights accounting); facilitating conversations around proposed changes to workflow; and providing training on the documented processes to the involved teams. This role will also be responsible for designing an onboarding training program for any new hires on the affected teams.

What you'll do:

• Conduct interviews with key stakeholders to build a detailed process document capturing all current steps
• Collaborate with the project team, key stakeholders, and others to define and document workflows that will support users in the new royalties system
• Identify any gaps in process that need to be addressed
• Write and maintain training documentation for all areas of the business that interact with the royalties module. This documentation is expected to grow and develop over time.
• Participate in weekly project-related meetings
• Serve as an information resource, develop resource materials, provide ongoing support Capabilities
• Problem solving
• Personal effectiveness and professionalism
• Strategy and planning

What you'll bring:

• 5+ years business analyst or training documentation experience
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Software implementation experience a plus
• Experience with royalties, subrights accounting, and/or Biblio strongly preferred

This role will have an annual salary of $57k-$65k.

Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats.

U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children's Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur.

Macmillan is proud to be an equal opportunity employer, consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.