Associate Manager Global Operations Controls

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The Role:

The Associate Manager, Global Ops Controls plays a critical role in strengthening operational integrity, minimizing risk, and ensuring adherence to internal policies and regulatory requirements. This role supports the execution, design, implementation, and monitoring of controls for Global Operations. Working closely with cross-functional teams (1LOD, BCT), the Associate Manager, Global Ops Controls helps drive a strong control environment, identifies improvement opportunities, and supports long term cost saving initiatives to reduce manual control volumes.

What You'll Do:

• Support the development, documentation, and implementation of operational business controls, ensuring alignment with corporate policies and industry standards
• Participate in risk assessments to identify control gaps and recommend mitigation strategies. Implement new operations controls as required 
• Maintain and update control frameworks, process documentation, and standard operating procedures 
• Oversee a team responsible for executing daily, weekly, monthly, and quarterly operations controls to ensure risk mitigation 
• Hold regular 1:1s with team members to ensure proper oversight and people management. 
• Partner with internal auditors and support teams to coordinate reviews, supply evidence, and respond to audit inquiries
• Track remediation activities, validate corrective actions, and ensure timely resolution of control deficiencies 
• Collaborate with frontline operations teams to streamline workflows, reduce risk, and enhance process efficiency
• Work alongside sr leadership to drive long term cost saving efficiencies around global operation controls
• This will include initiatives to migrate manual controls to a more cost efficient automated process
• Lead cross functional meetings with the Business Control Testing team to demonstrate, evidence, and remediate the operating effectiveness of Global Ops controls

What You'll Need:

• 2-4 years of experience in Operations, internal controls, audit, risk management, or process improvement 
• Experience in regulated industries (financial services preferred) 
• Strong understanding of operational internal control frameworks 
• Excellent analytical, problem solving, and documentation skills 
• Ability to react to change quickly and implement new processes & procedures 
• Ability to manage multiple priorities and work effectively in a fast paced environment 
• Work independently with little or no supervision 
• Strong interpersonal and communication skills, with the ability to collaborate across teams 
•  Ability to analyze data sets, confirm the integrity of the data, and draw conclusions

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. 

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

Pay range: $73,600.00 - $138,000.00

Payment frequency: Annual

This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.