Associate Solution Engineer
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Job Description
Here at Appian, we're passionate about technology. We love making it, and we love using it. Joining Appian CIO will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.
Our Solution Engineering team is obsessed with serving our customers. We are looking for an Associate Solution Engineer, a technical "Jack/Jill of All Trades" that loves figuring out "how things work." As an Associate Solution Engineer, you'll become an expert on the inner workings of the Appian platform and gain full-stack experience that will be valuable for any technical career. You'll have the opportunity to work with every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers' concerns. This role specializes in technical customer support for our clients that use Appian and while it is a very technical role, this is not a traditional software engineering position.
This role is based at our Headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.
To be successful in this role, you need:
To be excellent at problem solving and find creative solutions to some of our customer's most complex technical concerns
To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe
To tackle technical challenges and communicate your work across a variety of departments
To have a strong interest in software development (but not wanting to focus on coding all day)
To have the desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
To have an interest in data analytics
To have an interest or experience in programming/scripting languages(e.g. Java, Perl, Ruby, C#, PHP)
To have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
To have an interest in or experience with systems administration (e.g. Linux, Windows)
Basic Qualifications:
Bachelor's degree in any an Engineering discipline, Information Technology, or similar degree program
Flexibility to provide after-hours support is required, including one on-call rotation per quarter (every 10 - 15 weeks). Additionally, up to one quarter per year may involve an adjusted schedule (Sunday- Thursday or Tuesday- Saturday).
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Submit 10x as many applications with less effort than one manual application.