ATS Integrated Solutions - Lead Security Service Technician

COMPANY INFORMATION:

Established in 1986, ATS Companies is the leading provider of energy management services, automated control systems, critical airflow solutions, and building systems integration.  We aim to be the market leader in excellence in building technologies by providing the industry's best teams, engineered solutions, service support, and products.

At ATS, we custom engineer and install building automation systems to optimize buildings' mechanical and electrical systems, reduce building energy consumption, increase tenant comfort, and maximize the productivity of tenants and facilities management personnel.

Headquartered in the Pacific Northwest, with 14 offices and growing across the United States, we support and manage complex building automation and controls projects across the country and abroad.  We seek out candidates from diverse backgrounds who are curious and eager to learn, have excellent communication skills, and who possess an exceptional work ethic and initiative.

ATS is committed to employee development and offers an extensive training program and ongoing advancement to all employees. Our company enjoys remarkable tenure and we take pride in our employees' ability to grow their career and find long-term success at ATS.

JOB SUMMARY:

The Lead Security Service Technician will lead projects, execute service calls, train customers, train technicians, program systems, and assist with customer phone support. Assure that projects are properly staffed and have consistent communication with the General Contractor or POC. Lead Tech should exhibit a high level of device troubleshooting and installation knowledge in access control, video security, alarm installation and related technologies.

DUTIES AND RESPONSIBILITIES:

• Perform Service Support Program duties
• Execute and lead quoted service projects
• Troubleshoot access control, intrusion, intercom, and video systems.
• Replace failed components, as necessary
• Communications with Supervisor, Service Coordinator, Account Manager, and Customer
• Perform initial programming on systems (i.e., Lenel, Bosch, Avigilon)
• Plan and organize acceptance of Certificate of Completion by customers, ensuring system functionality and customer satisfaction, by reviewing the drawings and scope of work as well as the sequence of operation.
• Ensuring that all assigned installation projects are managed properly in accordance with ATS's policies and procedures, are timely completed, and are completed in accordance with budget.

SKILLS AND ABILITIES:

• Experience with Access Systems, IP based Cameras, IP based Intercoms, Intrusion Systems, and hardware installation
• Strong troubleshooting skills
• Knowledge with LAN, WAN, Switches, Relay Logic, and/or NVR Systems
• Computer hardware and software skills. (Microsoft Word, Excel, hard drives, etc.)
• Ability to be a leader and work independently
• Strong communication and interactive skills

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

This position requires a combination of working in an office environment and routine visits to project jobsites up to 30% of working hours. Project jobsites present typical construction and outdoor conditions that require the use of personal protective equipment for safety purposes.  Must be comfortable climbing a ladder infrequently. Small repetitive motions and use of small tools is included.

POSITION TYPE AND HOURS

• Full-time, exempt
• Typical Monday – Friday working hours with flexibility as needed
• This position will be required to support the service department by taking 24hr on-call for service as needed. 
  • On-call is typically once a month for 7 days.
• This is a non-exempt position.

CREDENTIALS AND EXPERIENCE

• AA degree in applied technology or 5-10 years' experience in the industry
• Training Certifications (i.e., manufacturers or safety)
• Equivalent combination of education and experience
• Computer programming experience
• Troubleshooting experience
• BISCI certification or equivalent is a plus.