Automation Platform Infrastructure Administrator

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Role Overview

The Automation Platform Infrastructure Administrator provides operational support for enterprise automation platforms, working closely with the Platform Owner to ensure reliability, stability, and effective day-to-day operations.

This role supports both Microsoft Power Automate and Automation Anywhere A360. While the initial demand may be higher for Power Automate, support responsibilities will ebb and flow across both platforms based on business priorities and operational needs.

Key Responsibilities

Automation Platform Support

• Provide production support for both Power Automate and Automation Anywhere A360 automations.
• Troubleshoot automation failures across cloud, desktop, unattended execution, and infrastructure components.
• Serve as a primary point of operational support for automation workloads in production environments.
• Partner closely with the Platform Owner to implement platform standards, governance, security controls, and environment configurations.
• Support unattended RPA infrastructure, machine groups, and execution environments.
• Support and maintain DEV, UAT, and PROD environments including security roles, DLP policies, monitoring, and audit readiness.
• Serve as an escalation point for automation-related production incidents.
• Proactively identify platform risks, operational gaps, and opportunities for improvement.

Infrastructure & Enterprise Integration

• Support Windows Server-based automation environments, including RDS or multi-session configurations (Windows Server 2019-2025).
• Work with network and security teams on firewall rules, ports, proxies, and access controls.
• Perform scripting and automation for operational tasks (PowerShell preferred).
• Participate in automation platform upgrades, patching, and operational readiness activities.

Operational Support & On-Call Rotation

• Participate in an on-call rotation approximately once per month.
• Provide scheduled weekend support during on-call rotations.
• Respond to automation platform incidents and operational issues during on-call coverage.

Basic Qualifications

• Bachelor's degree or equivalent work experience
• Three to five years of relevant experience, with at least 1-year advanced server systems administration on one or multiple platforms
• Server systems specification and design, implementation and support

Required Skills & Experience

Technical

• Hands-on experience with Microsoft Power Automate, including cloud flows, desktop flows, and unattended execution models.
• Hands-on experience supporting Automation Anywhere A360 in production environments.
• Experience supporting enterprise automation platforms in production.
• Strong Windows Server administration and troubleshooting skills.
• Working knowledge of networking fundamentals such as ports, proxies, and firewalls.
• Hands-on experience with incident and change management processes in an enterprise IT environment.
• Experience using ServiceNow for incident tracking, change requests, and operational workflows.
• Experience with monitoring and observability tools such as Datadog or Splunk, including data gathering and log configuration.
• Experience creating and configuring Group Policy Objects (GPOs).
• Scripting or automation experience (PowerShell preferred).

Professional Attributes

• Comfortable working independently while aligned with a Platform Owner.
• Confident troubleshooting complex issues without requiring daily oversight.
• Able to exercise sound judgment on when to act autonomously and when to escalate.
• Effective communicator and collaborative problem solver.
• Adaptable and comfortable shifting focus between platforms based on operational demand.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.