Automotive Business Development Center Representative

Company Description

Welcome to The Best Ford of Nashua, where you can find great deals on new Ford and used vehicles. Our dealership is committed to matching customers with vehicles that suit their needs and budget. Our sales associates provide quality service and our service department offers high-quality auto parts and expert advice to enhance the car ownership experience.

Role Description

This is a full-time on-site role as an Automotive Business Development Representative located in Nashua, NH. The role involves tasks such as utilizing CRM tracking system, making volume outbound and answering inbound calls to respond to customer inquiries and schedule appointments for the dealership. We respond promptly and accurately to internet, phone and live chat inquiries using a combination of custom emails, phone and live chat scripts and templates. This role nurtures the customer relationship by regularly following up with customers who are not yet ready to make an appointment. We operate in a team environment and keeping positive relationships with teammates, sales teams and dealership management is a must.

Qualifications

• Strong computer skills
• Lead Generation and Communication skills
• Strong interpersonal and negotiation skills
• Experience in the automotive industry is a plus but not required
• At least one previous role based in strong customer service experience and/or call center
• Team player attitude with enthusiastic personality

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.