Automotive Service Advisor

Our service advisor acts as the crucial link between customers and technicians, greeting clients, understanding vehicle issues creating repair orders, providing cost estimates, coordinating service, managing workflow, and ensuring customer satisfaction. 

All job responsibilities listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in “Other related duties as assigned”.

Key Responsibilities

• Customer Interaction: Greet customers, actively listen to concerns, explain service needs/options in simple terms, and build lasting relationships.
• Service Coordination: Schedule appointments, prepare accurate repair orders, and manage the service department's workflow.
• Liaison Role: Communicate effectively with technicians, service managers, parts staff, and warranty administrators.
• Sales & Upselling: Advise on maintenance, suggest relevant services/products, and upsell repairs/parts to meet dealership goals.
• Follow-Up: Keep customers updated on repair progress, notify them when vehicles are ready, and ensure satisfaction post-service.
• Warranty Management: Administer new/used vehicle warranty repairs according to specifications. 
• Duties as assigned

Required Skills & Qualifications

• Skills: Excellent communication, active listening, customer service, problem-solving, organization, time management, attention to detail, and sales ability.
• Knowledge: Strong understanding of automotive technology, repair processes, warranty policies, and industry software.
• Experience: Automotive industry experience or related customer service/technical roles can be beneficial. 
• Valid driver's license and insurable driving record are required.
•  High School Diploma or equivalent
• Must be able to lift and carry and transport up to 25 pounds up to 60 feet.
• Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.