Aviation Security Badging Supervisor - Denver International Airport

About Our Job

With competitive pay, great benefits, and endless opportunities, working for Denver International Airport means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 40,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The starting target salary range for this position is $58,656 to $80,000. We also offer generous benefits for full-time employees which include but are not limited to:

• Competitive medical, dental and vision plans effective within 1 month of start date

• Pension Plan (DERP) and Retirement Plan

• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

• Short-Term and Long-Term Disability

• CARE Bank, Family Leave Benefits

• Employee Assistance Program, Employee Volunteer Program

• EcoPass (unlimited free RTD bus/train rides)

• Learning and Development Opportunities; Courses and Career Development Resources

• And so much more!!!

What You'll Do

As a member of the Badging Services Supervisor team, you will have the opportunity to lead and supervise Badging Services staff members at two (2) badging offices at Denver International Airport. These offices process employee fingerprinting, Airport ID badges, vehicle permits, and conduct airport security training for more than 40,000 airport employees each year. This position will be required to support a 50 hour week operation which will include working 4-10 hour shifts with a midday off.

The Badging Services Supervisor performs many duties, including, but not limited to, the following:

• Works closely with the other Badging Services Supervisors to perform supervisory functions over Badging Services Agents and Leads to include scheduling and efficient utilization between both offices in order to achieve the department's goals and objectives

• Develops performance goals for the Badging Services Agents; plans, assigns, evaluates, and distributes work to staff; reviews employee work for accuracy and completeness, and returns assignments with recommendations and follows up to ensure proper completion

• Reviews work to ensure staff accurately verifies and records information into the Identity Management Software and works with the staff to take action to correct and prevent errors

• Actively manages the digital queue management system for the Badging Office, driving team performance through appropriate staff queue assignments, achieving performance efficiency by adequately reducing customer wait times using key performance metrics and maximizing Badging Office throughput based on customer transaction type

• Delivers, and ensures that the staff is delivering, the highest level of service to badging customers while exceeding customer expectations, including delivering the highest level of service to VIPs in the badging office

• Seeks out new and innovative ways to improve the customer experience in the Badging Office, and works with management to enhance existing processes and procedures and implement new ones

• Support enhancements to the Identity Management System (IDMS), technology upgrades, and workflow changes

• Prepare and review reports on badge issuance, compliance metrics, productivity, and service performance

• Works with the DEN Background Services team to ensure proper data entry for regulatory background checks, Security Threat Assessment processing, and ID document reviews; identifies and takes action to correct errors and prevent them whenever possible

• Conducts and leads daily briefings and regular meetings with staff, provides open lines of communication for input and feedback

• Develops and reviews training programs and materials for staff; collaboratively conducts employee training, evaluates trainee progress, and develops and implements plans for trainee success

• Provide policy guidance, clarify badge requirements, and support stakeholders through complex or unique badging situations

• Maintains and applies accurate and current knowledge of relevant Transportation Security Administration (TSA) and Airport Security Program (ASP) rules, regulations, Airport Security Badging Office testing procedures, and expectations placed on airport, air carrier, concessionaire, contractor, ground transportation, and other customers as Airport Employees at DEN

• Supervises and processes transactions as needed, and verifies transactions are accurate and in compliance with all operating instructions and procedures

• Assists the Badging and Permitting Team with company Authorized Signatory inquires, curating training materials, and office communications

• Conduct training or informational sessions stakeholders as needed

• Performs other duties as assigned or requested

Location and Schedule

• On-site at one of two Denver International Airport Badging Offices - Concourse A or the Satellite Office (about 3 miles from DEN). Employee parking provided.

• Four 10-hour shifts per week within Monday-Friday, 6:30 a.m.-5:00 p.m. Schedule will include a mid-week day off.

• Schedule may change based on operational needs, holidays, workload, staffing, or security requirements.

What You'll Offer

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate will also have the following skills and experience:

• Experience as a supervisor or lead working in an airline, airport, service, hospitality industry or related regulatory industry

• Excellent oral and written communication skills, with the ability to explain complicated online processes, procedures, and information to staff and customers

• Ability to work under pressure, with a high workload, and meet deadlines

• Experience with acting as a change agent by utilizing Peak Performance and LEAN methodologies to implement process improvements to enhance operational efficiencies and improve customer service

• Strong customer service skills and a passion for delivering excellent customer service

• Proficiency with technical systems and standard office software

• Ability to work in a highly regulated environment and manage confidential and sensitive information

Required Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education Requirement: Bachelor's degree in public administration, Management, Sociology, Psychology, Political Science, or a related field.

• Experience Requirement: Three (3) years of experience performing administrative work in a security, compliance, or regulatory organization and one (1) year of experience as an Aviation Security Badging Agent.

• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education for all classifications. Additional appropriate education may be substituted for the minimum experience requirements.

• License/Certifications: By position, requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment

FBI Background Check

FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Shift Work, Snow Duties, and Emergency Incidents

Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).

About DEN

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.

Application Process

To ensure your application receives full consideration, please submit a resume. A cover letter is optional.

Application Deadline

This position is expected to stay open until 1/7. Please submit your application as soon as possible and no later than 11:59pm on 1/6 to ensure consideration.

Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they've successfully passed probation. Please only apply if you have already passed probation.

About Everything Else

Job Profile

CX3554 Aviation Security Badging Supervisor

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$58,656.00 - $96,782.00

Target Pay

$58,656 to $80,000; Based on Education and Experience

Agency

Denver International Airport

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.