AVP, Asset Management Compliance

Department:

Servicing - Operations

We are Walker & Dunlop.  We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

The Debt Operations department encompasses the Underwriting, Closing, Servicing, and Asset Management teams, which collaborate closely to manage all credit and operational functions within W&D’s GSE lending platform. These teams are dedicated to processing client business with a high degree of efficiency and meticulous attention to detail while ensuring strict adherence to credit policies as well as all lender and investor requirements. The Servicing team is highly rated with its Fitch rating of CPS1- and manages the 10th largest CRE debt portfolio in the United States.

Supporting these core functions, the Debt Operations Compliance & Analytics team provides comprehensive risk oversight, ensures process integrity, and delivers data-driven insights across the entire Debt Operations platform. This team plays a critical role in enabling Underwriting, Closing, Servicing, and Asset Management to operate effectively and maintain compliance with regulatory standards.

The Impact You Will Have

The AVP, Asset Management Compliance executes the second-line loan review program for post-close activities and provides leadership in oversight areas including Vendor Monitoring and Fraud Tracking & KYC/AML across both Servicing and Asset Management. This role also leads guide update oversight, serves as deputy audit liaison, and coordinates with compliance colleagues to ensure trackers and evidence are current and complete. This role also balances execution and leadership responsibilities to strengthen compliance controls, data quality, and agency alignment across Asset Management.

Primary Responsibilities

• Loan Review Execution: Execute post-close loan reviews for Asset Management, producing clear, reproducible workpapers and findings.

  • Conduct thematic reviews targeting risks within Asset Management functions.

  • Draft findings with root-cause analysis, recommend corrective actions, and confirm remediation through evidence and re-testing.

• Vendor Monitoring: Lead vendor monitoring across Servicing and Asset Management, including screenings, insurance/continuity, and information-security reviews.

  • Coordinate with Information Security and Legal/Procurement to ensure proper contract clauses, review scope, and repository compliance.

  • Maintain vendor registry, review exceptions, and oversee corrective actions.

• Fraud Tracking: Manage the fraud/KYC log for post-close events; define escalation triggers and ensure enhanced due diligence as required.

  • Coordinate and execute KYC/AML testing aligned with enterprise AML/BSA protocols; track findings and remediation.

• Guide Updates: Monitor agency guide changes impacting Servicing and Asset Management; track required actions, evidence, and implementation status.

• Audits and Exams: Support audits and exams, lead Asset Management-specific responses, and ensure corrective actions meet closure criteria. Drive the documentation collection for the rating agency review.

• Policies and Procedures: Partner with Compliance colleagues and Asset Management team leads to keep Asset Management procedures current, guide-aligned, and improved for control effectiveness.

• Data Quality: Define critical Asset Management data elements and exception thresholds; partner with Technology/Analytics to run exception reports and reconciliations; escalate systemic issues.

• Deliver dashboards and reports on key metrics (trends, repeat defects, remediation timeliness, vendor performance, fraud/KYC activity, guide updates).

• Perform other duties as assigned.

• Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Education and Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field required.

• 5+ years of experience in multifamily Asset Management or Servicing, with hands-on compliance and quality control expertise.

Knowledge, Skills and Abilities

• Strong knowledge of post-close obligations and agency requirements.

• Excellent documentation and organizational skills; advanced Excel; familiarity with BI tools (Power BI/Tableau) preferred.

• Clear written and verbal communication skills; dependable follow-through and ability to manage multiple priorities.

• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes

• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders

This position has an estimated base salary of $85,000 - $100,000 plus discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

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What We Offer

• The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023

• Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:  - Up to 83% subsidized medical payroll deductions  - Competitive dental and vision benefits  - 401(k) + match  - Pre-tax transit and commuting benefits  - A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance  - Paid maternity and parental leave, as well as other family paid leave programs  - Company-paid life, short and long-term disability insurance  - Health Savings Account and Healthcare and Dependent Care Flexible Spending 

• Career development opportunities 

• Empowerment and encouragement to give back – volunteer hours and donation matching 

*Eligibility may vary based on average number of hours worked 

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

SPAMPlease be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.