Collections And Billing Analyst

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio - The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are looking for a Collections and Billings Analyst who will drive the collections and billings processes for reseller partners and customers, primarily in North America. The ideal candidate will have a background in accounting, finance, or business administration and high-growth global environment. This is a great opportunity for someone who is results driven and organized with strong communication skills.

What you'll be doing:

• Reach out to customers to inquire about past-due payments
• Proactively manage billing requirements per customer contracts
• Collaborate across the organization to research and resolve customer inquiries
• Follow-up with customers and reseller partners on outstanding issues
• Follow billing policies and procedures to execute complex billing activities
• Update and maintain status reporting for past due accounts
• Other projects as assigned

We're looking for:

• Ability to drive the collections and billings functions and achieve results
• Organization and prioritization of time and workload
• Follow-up with customers and partners to ensure issue resolution
• Collaboration across teams to research and resolve issues
• Timely and clear communication across multiple formats