Talent Operations & Program Management Lead

Are you a strategic operator with a builder's mindset who thrives at the intersection of process, people, and platforms? Do you enjoy creating and optimizing recruiting workflows that streamline the candidate experience and empower recruiters? Are you excited to contribute to the buildout of scalable, automated hiring infrastructure- leveraging tools like agentic scheduling and AI-generated documentation to streamline recruiting workflows-at a fast-growing startup? Are you skilled at leading through influence-partnering across diverse teams to elevate recruiting operations and drive process excellence? Do you thrive when introducing new tools and designing processes that directly shape the success of a growing Talent team? If so, we invite you to be a part of our innovative team.

We're seeking a Talent Operations & Program Management Lead to elevate Ridgeline's hiring operations through strategic systems thinking, operational rigor, and candidate-first execution. In this cross-functional role, you'll report to the Director of Talent Acquisition and work closely with recruiters, hiring managers, HRBPs, Legal and Finance to operationalize and enhance key recruiting initiatives and programs. You will serve as the primary administrator of our ATS (Greenhouse), leading configuration, workflow management, and system integrations. You'll own the process, systems and standards that support a seamless interview lifecycle as Ridgeline scales.

What will you do?

• Own the process infrastructure that supports a seamless, consistent, and high-quality candidate interview experience
• Drive the evolution of key hiring programs-including referrals, candidate experience, DEI benchmarks, and recruiter/hiring manager enablement-by creating frameworks, content, and communications that support readiness and consistency
• Maintain and ensure accuracy of recruiting dashboards and reports, partnering with recruiting leadership to clarify reporting needs proactively flagging data inconsistencies and supporting reliable visibility into pipeline health and hiring progress
• Own and configure the ATS (Greenhouse), including workflows, user roles, permissions, templates, and integrations
• Serve as the primary point of contact for all recruiting system questions, independently solving recruiter and hiring manager issues
• Lead Greenhouse workflow audits and partner with Legal to ensure compliance with documentation standards and policy adherence
• Own the offer letter process, partnering with Legal to prepare and manage offer documents, confidentiality agreements, and background/reference checks with precision and discretion. Ensure accuracy in titling, compensation, and policy alignment across systems.
• Create and maintain inclusive, brand-aligned job descriptions and recruiting templates in partnership with Legal and People teams
• Own and evolve Ridgeline's TA knowledge infrastructure-including Confluence-based interview guides, training playbooks, and process documentation-ensuring materials are current, accessible, and actionable for hiring teams
• Own the strategy and execution of Ridgeline's interviewer training program, scaling participation, content, and delivery to drive consistent, inclusive, and effective candidate assessment
• Lead the design and tracking of structured interview processes, SLAs, and DEI benchmarks across hiring teams
• Enable and support scalable interview coordination by building efficient workflows, tools, and documentation that empower the recruiting coordinator team
• Drive calibration sessions to assess quality-of-hire, recruiter productivity, and candidate experience performance
• Identify opportunities for automation and AI-driven improvements and collaborate on implementation pilots
• Enable initiatives that enhance the overall candidate experience by delivering the tools, workflows and operational structure to support quality, inclusion, and transparency

Desired Skills and Experience

• 7+ years of experience in recruiting coordination, recruiting operations, or talent programs
• Experience owning and configuring recruiting systems (e.g., Greenhouse), including integrations and vendor partnerships
• Proven success supporting or owning recruiting programs (e.g., referrals, candidate experience, interviewer training, process audits)
• Strong project management and organizational skills with a bias for action and continuous improvement
• Strong attention to detail and commitment to data quality in reporting and documentation
• Proven curiosity and hands-on experience in AI tools and automation technologies; ability to ability to evaluate, test, and operationalize tools that improve efficiency and scalability across Talent systems
• Excellent communication skills and ability to work across all levels of the organization
• Ability to influence without authority and partner cross-functionally with credibility and diplomacy

Bonus

• Experience with recruiting enablement tools such as Gem, BrightHire platforms that support sourcing, scheduling and interview intelligence
• Familiarity with DEI best practices in recruiting and inclusive language principles
• Experience managing or supporting early-career recruiting programs
• Exposure to the challenges of scaling recruiting in high-growth startups

About Ridgeline

Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry.

Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before.

With a growing campus in Reno and offices in New York, Lake Tahoe, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a "Best Workplace for Innovators," by The Software Report as a "Top 100 Software Company," and by Forbes as one of "America's Best Startup Employers."

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement.

Compensation and Benefits

The typical starting salary range for new hires in this role is $140,000 - $162,500. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.

As an employee at Ridgeline, you'll have many opportunities for advancement in your career and can make a true impact on the product.

In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

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