Compliance Technician II
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Job Description
Under the direction of the Supervisor, Gaming Technical, the Compliance Technician II decisively troubleshoots and repairs complex issues to protect game integrity while coordinating regulatory actions and leading technical projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conducts root cause analysis to troubleshoot and resolve technical issues, ensures continuous reliability of gaming technology; decisively escalates issues based on risk and in accordance with Tribal laws, regulations, and technical standards.
Coordinates regulatory actions, drives projects, and provides the team with technical guidance and planning for gaming technical projects.
Generates actionable and measurable data analytics on gaming technology to prevent reoccurring issues.
Investigates and escalates technical anomalies and disputes. Ensures critical evidence is gathered to uphold the utmost integrity of gaming technology.
Executes technical initiatives using project management skills to ensure game integrity and efficient resource utilization and delivers measurable, successful results.
Enforces San Manuel Tribal Gaming Commission (SMTGC) regulatory actions to safeguard game integrity while maintaining compliance, ensures the accuracy and integrity of gaming technology documentation, including records and recommendations of regulatory action correspondence.
Documents independent technical determination and regulatory analyses supported by facts allowing the SMTGC to take action against non-compliance issues.
Performs other duties as assigned to support the efficient operation of the department.
EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS
High School Diploma or GED is required.
Bachelor's Degree in Information Technology (IT) or Engineering preferred.
Minimum of three (3) years of experience in Technology or Engineering is required, preferably in the Gaming industry or Regulatory/Compliance.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Knowledgeable in electronics, mechanics electronics, data communications, or related areas of expertise.
Must be computer literate and have documented technical experience.
Knowledge and understanding of AC/DC fundamentals.
Ability to learn, retain, interpret, and apply Technical Standards and tribal, State, and Federal Laws.
Basic proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required.
Proficiency in internet research is mandatory.
LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
A+ or N+ certification preferred.
Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver's license with an acceptable driving record as determined by the insurance carrier is required.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!