Client Technology Analyst I

The Client Technologies Analyst is responsible for supporting the ongoing Information Technology needs of all Cirrus employees. The position provides guidance for all aspects of end-user computing. Provides timely and creative solutions to end-user computing problems to ensure end-user productivity. Responsible for documenting solutions to problems and developing end-user guidelines/training. The position has superior troubleshooting capabilities, and outstanding customer service and support skills. Evaluates business/technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems. The Client Technologies Analyst serves as a subject matter expert for multiple client technology solutions. The Information Center Help Desk is a dynamic environment which offers exposure to many technologies across all Cirrus Aircraft business units. Excellent written and verbal communication skills are required.

Duties and Responsibilities/Essential Functions

• Maintains expertise in the end-user computing technologies and environment at Cirrus.
• Keeps current with advancements in the field of end-user computing technologies.
• Creates and manages Service Requests, Incidents, and Problems through a ticketing system.
• Provides consulting assistance to Cirrus personnel regarding the use of technologies in the performance of their jobs.
• Maintains, analyzes, troubleshoots, and repairs Information Technology hardware and software.
• Setups, configures, and performs hardware and software deployments.
• Manages multiple requests at one time with exceptional follow through.
• Monitors system performance to assure high level of capability and effectiveness.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Must be open to flexible work hours in a 24x7 manufacturing environment.
• Regular, reliable, and predictable attendance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Associates degree in computer related field or equivalent combination of education and experience
• 1+ years technical support/Systems Administration is preferred
• ITIL Foundation Certification is preferred

Demonstrated Proficiencies/Skills/Abilities:

• Experience with computer hardware, software, mobile devices and peripherals
• Experience troubleshooting connectivity, wireless, switching, cabling and other networking hardware required
• Experience with installing, imaging and deploying desktop and laptop OS is preferred
• Experience administrating Microsoft 365 is preferred
• Experience with video conferencing and collaboration tools and services preferred
• Experience with Apple iOS or Google Android is a plus
• Experience utilizing Microsoft System Center or Jamf Pro is a plus
• Familiarity with Manufacturing systems, IoT, PLC and Industrial Automation a plus

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Nimble Learning: Actively learns through experimentation when tackles new problems, using both successes and failures as learning opportunities.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Overtime hours may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 100 + hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!