B2B Customer Service Executive
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Job Description
Job Title
B2B Customer Service Executive
Job Description
We are looking for a B2B Customer Service Executive to support our operations in the Brazilian market. The selected candidate will be responsible for processing international student enrollments, maintaining the student database, managing invoices, and providing high-quality support and guidance to partner agencies, students, and internal teams.
Main Responsibilities:
Manage student enrollments in our schools located in the United States, Canada, Europe, and other destinations.
Support the B2B Sales Team in Brazil in meeting its sales goals.
Build and maintain strong relationships with international partner agencies.
Provide prompt and effective assistance regarding visas, payments, and student arrivals.
Ensure efficient, proactive, and friendly customer service to both agencies and internal teams.
Requirements:
Bachelor's degree or equivalent education.
Excellent communication and organizational skills.
Strong attention to detail and commitment to service excellence.
Fluent in English. (Only)
1 to 2 years of experience in customer service or similar role
Location: 100% on-site in Bogotá D.C. - Torre Sigma
Schedule: Monday to Friday, from 7:00 a.m. to 4:00 p.m.
Additional benefits: 20 vacation days per year, professional growth program, additional medical coverage, gym membership access, free English classes, flexible remote work options after achieving KPIs, and 2-week intensive training in systems, product knowledge, and sales techniques.
At Kaplan, we believe education transforms lives. Join our international team and be part of a company that connects people, cultures, and opportunities around the world.
Location
Bogotá, COL
Employee Type
Employee
Job Functional Area
Sales
Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.
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