Manager, Account Management (Food & Beverage)

The Role

The Account Management organization is seeking a results driven and people-focused leader to manage our SMB Food & Beverage team. In this role, you will drive growth and retention strategies to support Square's most influential SMB merchants. You will act as a senior point of contact for Food & Beverage customers based in New York or Atlanta, and report directly to the Head of US SMB Account Management.

As a team leader, you will oversee a high-performing group of 7–10 Account Managers, helping them deliver measurable results in revenue growth and churn reduction. You'll foster a data-driven, mission-aligned culture, while championing career development, and performance excellence.

This is a highly cross-functional role. You'll partner with our Food & Beverage product team to lead strategic initiatives, shape future program design, and advocate for the tooling and resources your team needs to succeed.

You Will

• Lead and develop a distributed team of up to 10 Account Managers focused on growing and retaining Square's SMB food & beverage merchants.
• Drive measurable outcomes in upsell, retention, and customer satisfaction by establishing a culture of high performance through thoughtful 1:1 coaching, team development, and continuous performance management.
• Act as a strategic partner to cross-functional stakeholders, providing merchant insights to influence go-to-market strategies.
• Collaborate with SMB leadership to define team OKRs, optimize engagement methods, and evolve program design based on data and frontline feedback.
• Champion operational excellence by identifying enablement needs, supporting tooling improvements, and driving impactful training initiatives.
• Represent Square's F&B voice in key regional markets (New York or Atlanta), serving as a senior point of contact for strategic customers.
• Travel as needed, approximately 1–2 times per quarter, for customer meetings, team events, or cross-functional collaboration.

You Have

• 10+ years total experience in Account Management, Sales, Business Development or Marketing
• 3+ years experience directly managing 5+ employees
• 3+ years experience working within the food & beverage space
• Experience consistently exceeding goals and keeping top performers motivated
• Experience identifying opportunities and independently developing plans of action on behalf of your team
• Excellent written communication for all audiences, including internal senior stakeholders
• Experience working cross-functionally and influencing product teams, based on customer needs

Although this is a remote position, we are seeking candidates who are based in Atlanta, GA or New York, NY due to team collaboration needs.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

 

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.