Senior Employee Labor Relations Consultant

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

This is a hybrid role that requires an onsite presence at Assembly Row once per week.

Job Summary

Responsible for working with the Director and other team members to triage concerns submitted via the Know the Line portal for issues related to discrimination, harassment, and other HR policy violations. Advises HR professionals system-wide regarding complex employee relations situations and the interpretation of personnel policies, State/Federal employment laws, and labor contracts. The incumbent will provide comprehensive internal employee/labor relations consultation throughout the system and prepare responses to internal and external complaints, including working closely with local HR and OGC to respond to MCAD and EEOC cases, conduct investigations, write reports, and present findings. The incumbent will conduct training on employee relations and labor issues to support assigned clients.

Does this position require Patient Care?

No

Essential Functions

• Manages the intake, investigation, COE review, and reporting of all incoming concerns submitted through the Know the Line employee reporting portal. Provides an initial assessment of case complexity and recommends appropriate assignment to local HRBP, ER/LR, DE&I, or other areas, consistent with organizational practices.
• Manages a caseload of investigations, working both autonomously and collaboratively with team members, HR clients, organizational leadership, Office of General Counsel, security, and others.
• Advises HR professionals, Managers, and Executives system-wide concerning complex employee relations issues such as workplace violence, substance abuse/drug diversion, and reductions in force.
• Assists with the preparation of a response to complaints filed with the MCAD, EEOC, or other relevant agencies and attends and/or testifies at hearings and arbitrations as appropriate.
• Conducts investigations throughout the system in conjunction with entity HR professionals and the Legal Department, prepares reports of the findings, and presents findings to specific audiences as determined by the individual entity.

Qualifications

Education

Bachelor's Degree required

Can this role accept experience in lieu of a degree?

No

Experience

• At least 5-7 years of experience in employee and labor relations experience
• Current knowledge of applicable legislation, including employment and labor laws
• At least 5-7 years of healthcare and management experience preferred

Knowledge, Skills, and Abilities

• Strong knowledge of labor laws, regulations, and compliance requirements.
• Demonstrated experience in contract negotiation, administration, and interpretation.
• Ability to effectively handle and resolve complex employee relations issues, conflicts, and grievances.
• Excellent communication, interpersonal, and negotiation skills.
• Analytical and problem-solving abilities, with attention to detail and accuracy.
• Ability to maintain confidentiality, exercise good judgment, and work with sensitive information.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs- 35lbs
• Carrying Occasionally (3-33%) 20lbs- 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision- Far Constantly (67-100%)
• Vision- Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.