Coordinator - Driver Services

Coordinator - Driver Services will be responsible for a variety of roles within driver services, focusing on driver processing and lead generation. The driver services coordinator will drive recruiting efforts through accepting and initiating contact with a wide variety of sourced leads, and will identify, qualify and develop quality driver applications for the Recruiting team.  Responsibilities include:  inbound and outbound contact, identifying and assessing prospect needs, qualifying them, ensuring they meet QDI requirements. Driver Services Coordinators will be responsible for assisting in on-boarding new drivers and Owner Operators. More specifically this role will be verification of employment. High degree of organization is required, as is the ability to work on multiple driver files simultaneously. Ideal candidates will thrive working with various communication platforms; telephone, email, social media, and chat, the art and challenge of creative negotiation and will enjoy the cold calling and prospecting cycle in a goal-oriented environment.

 

Duties/Responsibilities:

• Verify employment for prospective new-hires
• Support the processing team in completing driver files
• High volume inbound and outbound conversation with drivers from a variety of sources
• Follow up on leads generated through various recruiting activity
• Effectively communicate terminal offerings to prospective drivers
• Identify quality drivers and transition qualified leads to Driver Recruiters for further follow up
• Utilize Tenstreet recruiting software tools provided to source, qualify communicate report and document Driver information
• Maintain weekly reports for management on lead generation sources and hires
• Ability to multi-task while providing accurate information
• Think creatively outside the box on new lead generation sources
• Work under general supervision, but a high degree of initiative and creativity
• Duties assigned as needed

 

Required Skills/Abilities:

• Strong qualifying, prospecting and marketing skills; ability to reach prospects creatively, position offerings, and handle objections positively and professionally
• Excellent phone presence and interpersonal skills
• Articulate and professional, enthusiastic attitude and a focus on results are required
• Results oriented: capable of bringing prospects to the next step in the process
• Ability to make over 80 outbound calls per day
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software.

 

Education and Experience:

• High school diploma or equivalent
• At least two years related experience preferred

 

Position Type/Expected Hours of Work: This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

 

Travel: 0%

 

Work Environment: 

This job operates in a professional office environment. This role routinely uses standard office and computer equipment.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.

 

This position may require standing, walking, bending, kneeling, stooping or crouching.

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.

 

Quality Carriers, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.