Transportation Coordinator (Rideshare Program), Community Aide (Ncs) - Mayor's Office Of Employment Development

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$15.00 - $30.00 / Hourly

Starting Pay:

$15.00 / Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!

Job Summary:

The Mayor's Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekers in order to enhance and promote the local economy. At MOED, we view our mission broadly to deliver economic justice to our city. To us, economic justice means creating an equitable workforce system for all residents - especially those who have been generationally and systemically disadvantaged - one that is responsive to their needs and ensures viable economic opportunities. Our vision is for all City residents to maximize their career potential and all employers to have the human resources to grow and prosper - a workforce system that works.

The Mayor's Office of Employment Development (MOED) is seeking a Transportation Coordinator to oversee the rideshare transportation assistance program, ensuring that eligible training participants receive reliable transportation to and from their occupational training sites. This role is essential in helping Baltimore City residents overcome transportation barriers and gain access to training and employment opportunities. The ideal candidate will be detail-oriented, customer-focused, and experienced in coordinating services.

Essential Functions:

• Manage the daily operations of the rideshare assistance program, including scheduling and approving rides for eligible participants.
• Serve as the primary liaison between training providers, program participants, and transportation vendors to ensure efficient service delivery.
• Verify participant eligibility and maintain accurate records of approved rides, ride utilization, and program expenditures.
• Monitor and track program performance, collecting data to assess impact and ensure compliance with funding guidelines.
• Resolve participant inquiries and transportation-related issues in a timely and professional manner.
• Collaborate with MOED staff and community partners to promote the program and ensure accessibility for those in need.
• Develop and implement program improvements based on participant feedback and data analysis.
• Prepare reports detailing program outcomes, challenges, and recommendations for enhancements.

Minimum Qualifications:

Education: Associate or bachelor's degree in business administration, Transportation Management, Public Administration, or a related field (equivalent experience may be considered).

AND

Experience: At least 2 years of experience in transportation coordination, logistics, workforce development, or a similar administrative role.

Knowledge, Skills, & Abilities:

• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using databases for tracking and reporting.
• Excellent customer service and communication skills, with the ability to work collaboratively with diverse populations.
• Knowledge of Baltimore's transportation landscape and workforce development programs is a plus.
• Ability to work independently, problem-solve, and adapt to a fast-paced environment.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER