Digital Communications Coordinator

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do. 

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are currently looking to fill a Digital Communications Coordinator role at our Headquarters office in downtown Chicago.

 SALARY: The average starting salary for this position will fall in the range of $55,500 and $61,300 annually. Where candidates fall in this range will be based on skill and experience level. 

The Digital Communications Coordinator serves as the lead contact for MFS’ social media communications, develops and distributes eCommunications (eBlast/eNewsletters) in conjunction with the Communications Manager, supports website communications, manages the Communication Department’s Intranet page, and provides written communications, proofreading and editing support to the Communications Team. This position, part of the External Affairs Department, is based at our Headquarters. This position reports to the Senior Director of Marketing and Communications, with dotted line reporting to the Communications Manager for providing website and eCommunications communications support.

ESSENTIAL JOB FUNCTIONS:

• Handles social media management, including drafting, scheduling/posting, and engaging, with a focus on balancing variety and volume in support of furthering overall strategies.
• Helps develop print and digital content across the lifespan of the process - plans, coordinates, research, writes, edits, and shares - for leveraging across platforms including social media, website, email, events, and other modes of communication including graphics and presentations.
• Assists in email management, including creation, distribution, and list and contact organization.
• Measures, analyzes, and reports on communications efforts across platforms; leverages internal data and industry benchmarks to maximize the effectiveness of content strategies.
• Acquires and maintains detailed knowledge of MFS programs and Centers, branding, and relevant processes, and stays up to date with development.
• Supports the creation, implementation, and evaluation of a cross-channel communication strategy, working with the Communications team, broader External Affairs department, and staff throughout the agency.
• Designs elements including graphics, templates, and filters geared toward online assets; assists with print collateral design and touch-up as needed.
• Manages LAS’-related social media, including but not limited to its Instagram page.
• Applies the components listed above in developing and executing communications specific to the Legal Aid Society (LAS) of Metropolitan Family Services.
• Writes and edits compelling, accurate, information-rich content for digital platforms including social media, email, and website, as well as various print collateral.
• Liaises with LAS staff to foster a consistent and comprehensive flow of information and visuals.
• Contributes to planning and communications for LAS events, including its annual fundraiser.
• Other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES:

• A strategic, collaborative, creative mindset: as an organized self-starter, you shine when no task is too big or too small.
• A solutions-oriented ability to prioritize multiple tasks and adapt to new projects and timelines: you work well in a dynamic, high-volume environment.
• Excellent writing and editing skills.
• Develop content for myriad multimedia platforms, styles, and formats.
• Capture the organizational voice of MFS & LAS and workshop the work of others to meet the agency’s standards of branding, relevance, and timeliness.
• Distill and universalize complex or technical (clinical/legal) information into succinct and approachable messages.
• Meticulous attention to detail and accuracy in creating, reviewing, and proofing materials.
• A robust technology competency: you have a range of technical skills (including basic HTML) and knowledge of best practices, enjoy learning new tools, and keep current with changes/trends.
• Strong interpersonal and relationship-building skills, to establish and maintain effective working partnerships: you’re excited to communicate with and on behalf of all our external and internal stakeholders, a population composed of diverse cultures and age groups.
• An interest in helping empowering families and communities to learn, earn, heal, and thrive.

QUALIFICATIONS:

• Bachelor's degree in marketing, communications, multimedia, journalism, or related field required.
• 3+ years of experience in marketing/communications or related field required.
• Salesforce & Marketing Cloud preferred.
• Bilingual (Spanish) preferred.
• SEO, SEM, (Google Analytics, social media advertising) preferred.
• Legal writing knowledge preferred.
• Photography and/or videography preferred.

ADDIITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screenings and criminal background checks.

TRANSPORTAITION/TRAVEL REQUIREMETS:

• Driving for work preferred with a personally owned vehicle. Travel between sites required. 

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some highlights include:

• Blue Cross and Blue Shield Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

• Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.