Parts To Service Liaison / Warranty Administrator
Wise Auto GroupReno, NV
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Job Description
Parts‐to‐Service Liaison / Warranty Administrator
Reno Harley-Davidson – Reno, NV
Compensation: up to $30.00 per hour, commensurate with experience
Position Overview
Reporting to the Parts & Service Manager, the Parts-to-Service Liaison / Warranty Administrator is responsible for coordinating the flow of parts to our Service Department and administering all Harley-Davidson warranty claims with precision and timeliness. This role safeguards gross profit, supports technician efficiency, and elevates the customer experience.
Key Responsibilities
Please submit your résumé and a brief cover letter to [sdaniell@wiseriders.com] with “Parts-to-Service Liaison / Warranty Administrator” in the subject line. Qualified applicants will be contacted to schedule an interview.
Reno Harley-Davidson is an Equal Opportunity Employer and a drug-free workplace.
Reno Harley-Davidson – Reno, NV
Compensation: up to $30.00 per hour, commensurate with experience
Reporting to the Parts & Service Manager, the Parts-to-Service Liaison / Warranty Administrator is responsible for coordinating the flow of parts to our Service Department and administering all Harley-Davidson warranty claims with precision and timeliness. This role safeguards gross profit, supports technician efficiency, and elevates the customer experience.
Key Responsibilities
- Parts Coordination – Source, allocate, and stage parts for scheduled and walk-in repairs; maintain real-time status on special orders.
- Warranty Administration – Prepare, submit, and track warranty claims; reconcile credits and debits; maintain compliance with all H-D policies.
- Inter-department Communication – Act as primary contact among Parts, Service, and Accounting to ensure repair orders (ROs) progress without delay.
- Inventory Control – Audit warranty cores, monitor return timelines, and mitigate obsolete inventory exposure.
- Reporting & Documentation – Generate daily RO and claim status reports; archive documentation per OEM and federal guidelines.
- Prior dealership experience in Parts, Service, or Warranty (Harley-Davidson preferred).
- Demonstrated knowledge of OEM warranty processes and DMS platforms (Lightspeed, CDK, or similar).
- Strong organizational skills with a high attention to detail and follow-through.
- Professional written and verbal communication; able to interface effectively with technicians, advisors, and vendors.
- Valid driver’s license with motorcycle endorsement or ability to obtain within 30 days of hire.
- Hourly pay up to $30.00, based on experience and qualifications.
- Full-time, year-round employment with medical, dental, vision, and 401(k).
- Employee purchase program for motorcycles, parts, service and apparel.
- Ongoing Harley-Davidson training and clear paths for career advancement.
- A performance-driven culture committed to customer satisfaction and operational excellence.
Please submit your résumé and a brief cover letter to [sdaniell@wiseriders.com] with “Parts-to-Service Liaison / Warranty Administrator” in the subject line. Qualified applicants will be contacted to schedule an interview.
Reno Harley-Davidson is an Equal Opportunity Employer and a drug-free workplace.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.