Product Training Content Manager

A position at FTI can be the answer to your future career. In this role, you’ll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.

The Product Training Content Manager plays a critical role in ensuring aftermarket success by equipping internal service technicians, product assembly personnel, and end users with the knowledge and resources needed to safety and effectively operate and maintain our company’s products. This hybrid leadership role combines hands-on development of technical content and training programs with strategic oversight and team-building responsibilities. This individual will design and deliver impactful, scalable training programs, create and maintain high-quality service documentation, and lead the future development of a team of technical writers, trainers, and content specialists. This role supports our purpose—building trust through products that power society—by developing others, sharing knowledge, and making problems visible through clear, effective communication tools. Their work directly enhances product readiness, service excellence, technician capability, and overall customer satisfaction.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in Engineering, Education, Instructional Design, Technical Communication, or a related field.

Experience: 5+ years in technical training or content development roles, preferably in electrical equipment or industrial products. 2+ years in a leadership or program owner role, with experience in cross-functional collaboration and/or team development.

• Experience with LMS platforms (e.g., Litmos, Moodle), content management systems, and digital training tools preferred.
• Proficiency in Adobe Creative Suite, Snagit, and tools like SolidWorks Composer or CAD viewers preferred.
• Experience in manufacturing or aftermarket service organizations, particularly in electrical or industrial sectors preferred.
• Strong visual communication skills and ability to simplify technical concepts for diverse audiences preferred.
• Ability to lead through influence, plan strategically, and execute tactically in a fast-paced, growing environment preferred.

Travel: up to 25% depending on business needs

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Works a sufficient schedule to meet the expectations of the role.

KEY RESPONSIBILITIES

• Design, develop, and deliver technician and operations training programs aligned with product launches, field needs, and continuous improvement goals.
• Create, edit, and manage technical documentation including service manuals, user guides, maintenance procedures, and troubleshooting documentation.
• Collaborate with engineering, product management, and field service teams to capture expert knowledge and ensure content accuracy and usability.
• Develop a roadmap to build and lead a team of trainers, writers, and content creators; serve as an individual contributor in early stages.
• Implement and manage learning systems (e.g., LMS) to deliver training and track competency across internal and external audiences.
• Drive standardization and built-in quality across all content to support scalable growth and service excellence.
• Integrate visual management, real-time feedback, and frontline engagement into training and documentation processes.
• Align content and training strategies with company philosophy—developing others, sharing knowledge, and stopping to fix problems at the source.
• Leverage technologies such as augmented reality, artificial intelligence, interactive virtual models, video streaming, etc. to enhance technical learning content and team member productivity by creating a unified content experience for customers, technicians, and other stakeholders.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

SURGE your career forward!
Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

• Your Personal Growth: Build your career path by taking advantage of our industry leading training and leadership development programs.

• Leverage Technology: Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.

• Uncompromised Safety: When we see others in our space averaging 2.7 safety rating and ours average .42, you know that we value you and your safety above all else.

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.

We pride ourselves on a “Ground up Growth” mentality that puts you in the spotlight. Becoming a member of the FTI team means you’ve officially put yourself in the driver’s seat of your career. Through our career development and continued education programs, you’ll have options to position yourself for success.

FTI is a “Merit to the Core” organization, and we pride ourselves on our ability to reward and recognize top performers.

BENEFITS ARE THE GAME CHANGER
FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include:

• Medical, Dental, Vision, and Prescription Drug Insurance

• Company-Paid Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Award-Winning Wellness Program and Incentives

• 401(k) Retirement & 401(a) Profit Sharing Plans

• Paid Time Off

• Performance Incentives/Bonuses

• Tuition Reimbursement

• And so much more!

*Regular/Full-Time Employees are eligible for FTI benefit programs.

We stand strong in our values as we work to Create World-Class Opportunities to Succeed through:

• Uncompromised focus on keeping people SAFE.

• Building TRUST in everything we do.

• REDEFINING what’s possible.

• Rewarding individual results that create TEAM SUCCESS.

If you’re ready to learn more about growing your career with us, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.